Spain
Sic Parvis Magna. "Greatness from small beginnings" With a rich blend of experience across customer service, business development, and creative copywriting, I bring a unique perspective to every role I take on. As a Senior Customer Care Specialist at Philips Medical Systems, I honed my skills in managing complex escalations, mentoring junior staff, and driving process improvements that elevated customer satisfaction. My knack for cross-departmental collaboration and advanced product knowledge enabled me to resolve issues swiftly while building lasting customer relationships. Before diving into the world of customer care, I made my mark in business development at Casino Supermarché, where I drove sales growth and optimized product assortments, all while mastering the art of negotiation to boost profitability. My earlier career as a Copywriter at SAGA COMMUNICATION allowed me to flex my creative muscles, crafting compelling campaigns that resonated with diverse audiences. Fluent in four languages and armed with a solid background in communication and IT, I'm always eager to take on new challenges. Whether it's leading a team, developing strategic initiatives, or crafting the perfect message, I’m passionate about making an impact. Let's connect—I’m excited to explore new opportunities where I can contribute my skills and drive success!
Experienced in managing escalated customer issues, mentoring junior team members, and optimizing service processes. Skilled in cross-departmental collaboration, advanced problem-solving, and customer retention strategies. Committed to delivering top-tier support and enhancing overall service quality.
Experienced in managing customer inquiries, resolving issues quickly, and providing detailed product information. Skilled in order processing, troubleshooting, and maintaining accurate CRM records. Dedicated to building strong customer relationships and enhancing overall satisfaction.
Drove sales growth by managing key client accounts and identifying new business opportunities. Developed and executed marketing strategies to boost product visibility and revenue. Negotiated contracts with suppliers to optimize costs and enhance profitability. Managed and optimized product assortments to meet customer needs and maximize profitability
Crafted compelling copy for print, radio, and digital ads, aligning with brand strategies. Collaborated with creative teams to develop and execute impactful campaigns. Tailored messaging to target audiences through research and market analysis. Edited and proofread content to maintain consistency and brand voice. Collaborated with creative teams to craft tailored campaigns for high-profile clients.