Savvy Krishnan

Lead @ Apollo.io USA (Remote)

Greater Coimbatore Area

About

I have 10 years of extensive experience in customer support, technical account management, and support leadership roles. Throughout my career, I have successfully managed and led support teams, ensuring exceptional customer service and technical assistance. Additionally, I have traveled to over 16 countries, gaining valuable insights and diverse perspectives that have enhanced my ability to address customer needs and drive team performance.

Experience

  • Apollo.io ()
    • Support Team Lead
      Dec 2023 - Present · 2 yrs 8 mos

    • Product Consultant
      May 2021 - Dec 2023 · 2 yrs 8 mos

  • ManageEngine (4 yrs 3 mos)
    • Technical Account Manager (Account Manager)
      Feb 2019 - Apr 2021 · 2 yrs 3 mos

    • Senior Technical Support Engineer (Pre-Sales Engineer)
      Aug 2017 - Jan 2019 · 1 yr 6 mos

    • Technical Support Engineer (Pre-Sales Engineer)
      Feb 2017 - Jul 2017 · 6 mos

  • Teknoturf ()
    • Corporate Trainer
      Nov 2016 - Jan 2017 · 3 mos

      ~ Hosted Corporate Training sessions on Business Intelligence and IBM Cognos to University Professors in Delhi. ~ Hands-on experience on IBM Cognos

    • Training Specialist
      May 2015 - Oct 2016 · 1 yr 6 mos

      ~ Trained Corporate new recruits & Final year UG & PG students on C, C++, Java, J2EE, DBMS, Oracle DB, Data Structure technologies. ~ Played a vital role in recruiting for corporate firms who we partnered with. ~ Volunteered and assisted to a considerable extent in Life Skills Training conducted for the new recruits. ~ Worked in a real time internal project using J2EE, HTML, CSS, JAVA 9

  • Summer Intern at Ecaps Computers India Pvt. Ltd.
    Apr 2010 - Aug 2010 · 5 mos

    After my High School, I had around 4 months of vacation time until I began my University studies in August the same year. So I thought of making best use of the time and joined ECaps Computer India Pvt. Ltd. as Intern. My role includes, ~ Assist in Sales and Marketing areas. ~ Have regular calls with dealers, negotiate and get the best price for the orders that we make. ~ Coordinate with the movers and make sure the logistics are delivered at promised time. ~ Coordinate with the store in-charge to make sure the stocks are available.