Kartal, Istanbul, Türkiye
As an experienced professional in advertising operations and sales strategy, I've managed teams ranging from 5 to 25 individuals, across various companies throughout my career. Known for my calm demeanor, strong stress management and problem-solving skills, I bring an analytical mindset and keen attention to detail to every endeavor. I enjoy working in an organized and systematic manner. I work best among individuals who are motivated, dynamic and curious. Besides, my close collaboration with technology and product teams have laid a strong foundation for advancing myself in business development and product management fields. Therefore, I am eager to advance my skills further in this area.
In addition to my duties in my previous role, within the scope of the company's agile transformation strategy, I started to work as the product owner of the squad responsible for residential projects and advertising collaborations. I took on new responsibilities such as prioritizing the product development demands of our clients, developing monetizable products and collaborations and reporting these processes to senior management. The prioritized improvements I advocated for were implemented in the mobile application and websites within the squad team where I served as the product owner. Throughout this process, I had the opportunity to collaborate closely with the analysis, product management, marketing, design, and software teams.
I was responsible for reaching agreements with real estate project companies, obtaining sales authorizations, establishing sales offices and sales teams, carrying out marketing planning and activities, organizing financial processes and managing sales contracts to achieve sales targets. I was reporting the activities and processes directly to senior management and client.In addition, I was responsible for creating the sales strategy by conducting market analysis.
As the Customer Success Manager, I was responsible for providing potential customers to over 2.500 new housing projects and 1.000 construction firms, ensuring efficient communication among both parties. I personally measured client satisfaction and ensured the delivery of the right target audience to the client. I managed the website content and ads operations of my clients in order to ensure profitability and customer satisfaction. In addition to this, calculating the revenue from these activities, communicating it to the clients and managing invoicing processes were also among my responsibilities. After a while, I also started managing a sales team focused on the MENA region. Our main focus was to provide sales and after-sales services to foreign customers who were interested in real estate investment in Turkey. In the mean time, I worked closely with IT and product teams to create a multilingual website for customers in the MENA region.
In addition to my responsibilities as the Lead Generation Coordinator, I was also responsible for managing a team of 6 people under my supervision.
As the Customer Success Manager, I was responsible for providing potential customers to over 5.000 new housing projects and 2.000 construction firms, ensuring efficient communication among both parties. I personally measured client satisfaction and ensured the delivery of the right target audience to the client. I managed the website content and ads operations of my clients in order to ensure profitability and customer satisfaction. In addition to this, calculating the revenue from these activities, communicating it to the clients and managing invoicing processes were also among my responsibilities.
I was responsible for managing digital advertising operations for approximately 50 clients. My duties included measuring, analyzing, and reporting the advertising performance to the client's I was responsible from. In addition to this, I was managing programmatic advertising operations of Hurriyet Emlak, including operations such as media buying and creating digital ads.
I was the Operations Team Leader for a mobile application that produced content for women, such as beauty, astrology, shopping and fashion. I was responsible for overseeing the content creation and management activities of a team of 12 people under my supervision.
I was responsible for managing digital advertising operations for approximately 168 companies. My duties included measuring, analyzing, and reporting the advertising performance to the client's I was responsible from.