Los Angeles, California, United States
Experienced support professional with a strong background in executive assistance, administrative operations, and project coordination. Known for improving workflows, managing complex schedules, and facilitating communication across teams. Skilled in maintaining accuracy under pressure, optimizing processes, and supporting leadership in fast-paced environments.
Led game-day operations and supported social media content to keep the event running smoothly. Coordinated equipment setup (check-in/award tables, scoreboards, decorations) and managed logistics from start to finish. Built game brackets, organized team check-ins, and maintained schedules to prevent delays. Supported referees, coaches, parents, and players with registration and court scheduling.
Oversaw data reporting for key accounts, leveraging Microsoft Access & Access SQL to generate and analyze weekly, monthly, and quarterly reports, which provided stakeholders with actionable insights. Managed end-to-end order processing workflow, ensuring accuracy by verifying item codes, customer information, and shipping details within the company's production database. Worked on multiple projects simultaneously, independently handling each from initiation through to completion. This included coordinating with the art department, production managers, and other office staff to gather necessary resources and resolve any issues that arise, ensuring each project stays on track and meets its deadlines. Coordinated backend updates on the company catalog’s web interface, implementing HTML formatting, image uploads, and dropdown/text field enhancements to improve user experience and meet client specifications.
Ran day-to-day business operations including inventory, sales strategy, client experience, branding, and social media. Tracked income and expenses and maintained organized records to support budgeting and decision-making. Built repeatable processes for client intake, scheduling, and service standards to ensure consistent delivery. Built my own scheduling website using Canva and Square.
Managed complex calendars for multiple agents, including setting and cancelling client appointments, and overseeing end-to-end travel coordination. Handled executive communication through email drafting, client calls, and invoice support to keep priorities moving. Maintained and improved CRM and file systems (Google Drive/Followup Boss), tracking 100+ client relationships to strengthen follow-up and engagement. Led market research and analysis projects to produce marketing packages, property proposals, and offering memorandums. Oversaw social media profiles and email campaigns to promote property listings, increasing online visibility and engagement.
Led inventory management initiatives to ensure essential supplies were stocked while handling incoming mail, packages, and deliveries, optimizing operational efficiency. Coordinated conference room scheduling and resource allocation for meetings and events, facilitating seamless team collaboration and client presentations. Conducted research and managed data input into Salesforce CRM to support strategic decision-making for the RE agents. Coordinated vendor-supported office events while staying within budget.
Delivered high-touch, safety-focused service in first-class cabins while maintaining discretion and professionalism. Responded quickly to in-flight emergencies and schedule disruptions, staying calm under pressure. Collaborated closely with flight crews to ensure smooth operations and strong customer satisfaction. Consistently supported passenger comfort and safety in a dynamic environment.