Atlanta, Georgia, United States
As a former engineer and seasoned CX leader, I’m passionate about building teams where people feel empowered to do their best work, grow their skills, and make a real impact. In my role as the Americas CSM Director at Redis, I get to combine my technical roots with my leadership experience to help talented individuals thrive while working on technology that’s shaping the future of real-time data. Redis isn’t just about building cutting-edge technology (though we’re great at that!). It’s about fostering a culture where bold ideas, collaboration, and diversity drive everything we do. I truly believe that when you invest in people, you unlock incredible potential. As a leader, I prioritize creating an environment where everyone feels supported and valued. I believe in mentorship, leading with empathy, and giving people the space to take ownership of their work. My goal is to help my team grow their careers while contributing to something bigger than ourselves. "Leadership is not about being in charge. It is about taking care of those in your charge." – Simon Sinek
Building and scaling the AMER CSM function from scratch. Now 15 CSMs and 2 CSM Managers strong, we are focused on driving retention by emphasizing value and nurturing stakeholder relationships across all Enterprise, Mid-market and SMB customers.
Led a team of stellar CSM's in the Emerging Enterprise Region, supporting Commercial, SMB and LATAM customers on their journey to collaborative Data Science and Everyday AI. I worked cross-functionally with Sales, Services, and Product teams to implement new programs & strategies to drive adoption, increase revenue and reduce customer risk. Special projects include the implementation of digital Data-Driven Customer Success, Customer Segmentation and Product-Led Growth.
As a leader of the Customer Success team, I oversaw 12 CSM's and ensured revenue retention and expansion across a base of 300+ customers. I structured team activities, onboarding programs and strategic initiatives that facilitated product value and adoption. Working cross-functionally with sales, marketing, and services, I am always working to optimize the customer journey and add meaningful value to customer interactions with Applied Software.
Managed the sale & retention of energy metering and monitoring software (EMMS) across a network of partners and resellers. Expanded growth at key logos in Energy, Commercial Real Estate and Education through customized onboarding plans, training initiatives and service offerings.
Organized lobbying initiatives at state and federal level to protect infrastructure funding and encourage grid resiliency.