Crowthorne, England, United Kingdom
I am an organised and proactive professional with experience in client management, coordination and administrative support across a range of industries. I have a strong foundation in customer service, communication and process management, developed through fast-paced and stakeholder-focused roles. I’m highly adaptable and genuinely enjoy learning new skills and taking on unfamiliar challenges. I thrive in environments where no two days are the same and where curiosity and continuous improvement are valued. Alongside this, I’m a naturally social person who enjoys working with others, building positive relationships and bringing a sense of humour and approachability to the workplace, while always maintaining professionalism and focus on delivering high-quality outcomes.
In this role, I look after a wide range of client accounts, working closely with businesses to understand their training needs and help them find the right solutions. I build strong relationships with new and existing clients, making sure they got real value from our services. Manage a growing portfolio of business clients, helping them plan and book training across a wide range of subjects. Working closely with clients to understand their goals and tailor training packages that met both budget and learning outcomes. Consistently hitting and exceeded monthly sales targets, while maintaining a high level of client satisfaction. Coordinating with internal teams to ensure smooth delivery of training – from initial quote through to post-course feedback. Act as the main point of contact for clients, handling queries, solving problems quickly, and building trust over time. Help secure repeat business through clear communication, regular check-ins, and by genuinely understanding what clients needed
I was responsible for overseeing facilities operations across multiple sites, managing everything remotely. The role involved a lot of coordination, problem-solving, and making sure each site was running smoothly, even without being there in person. Managed day-to-day facilities issues across 16 UK-wide client sites, ensuring services ran efficiently and met agreed SLAs. Acted as the first point of contact for site teams and contractors, handling maintenance requests, compliance checks, and supplier coordination. Monitored planned and reactive maintenance tasks using Taskeye, keeping everything logged and up to date. Built strong working relationships remotely, using regular calls and updates to keep communication clear and issues resolved quickly. Helped improve response times and reduce downtime by streamlining how maintenance jobs were reported and escalated. Stayed on top of health & safety and compliance, making sure all necessary checks and documentation were in place across all sites.
With a team of engineers, I manage inbound and outbound communication from clients while liasing with internal departments to resolve customer queries and contingencies for fire and security related emergencies. Achieving customer and business KPI's within the contractual SLA provided to upkeep outstanding levels of customer service, while maintaining internal contacts to resolve any issues customers may raise.
Working with a specialist team in providing payroll and accounting services to agencies and clients. Through interacting with clients and contractors I provided a high level of customer care through the telephone and email, providing up to date information and answering queries where legislations and rules relating to payroll are concerned. Dealing with the general public and their objections or uncertainty regarding their payslips and breaking down the process so they can get a better understanding, whether this can be delivering bad or good news, I communicate clearly and with understanding for every candidate
Operating in a busy office environment, rapidly assimilating and learning processes appliable to in-house operations. My day to day consists of handling and processing IGPR invoices and reports whilst liaising between surgeries and insurance agencies, assisting in the completion of critical medical insurance reports in an organised and professional manner. Using an online database and bespoke systems designed specifically for handling GPR documents and managing the entire process of new cases, as well as handling IGPR invoices. Applying skills learned in Word and Adobe to edit and organize reports that need to be formatted correctly to be uploaded onto our database. Working within a team to ensure that a rapport is solidified between surgeries and insurers whilst double checking every aspect of the process to provide efficient service.