Dallas-Fort Worth Metroplex
As an experienced and results-driven leader with an MBA and MS Analytics from Georgia Tech, I offer 11+ years of expertise in business management, analytics, credit risk strategy, risk management, and product management. Specializing in driving operational efficiency, enhancing customer experience, and delivering significant cost savings, I leverage data-driven insights and digital transformation to achieve strategic objectives. With a strong skill set encompassing strategic planning, team building, stakeholder management, and strategic risk mitigation, I excel in executing product strategies and optimizing business performance. Proficient in analytical and visualization tools including Python, Snowflake, R, SQL, Tableau, and Google Analytics, I employ advanced techniques such as machine learning, regression, AB testing, time series analysis, and forecasting to drive informed decision-making and achieve tangible results.
Expanded scope to lead analytics across both Branch and Central Operations following promotion, overseeing a team of 15 across three functions: Branch Operations Analytics, Central Operations Analytics, and Enterprise BI. - Driving loan production strategy through data-driven optimization of customer outreach, lead execution, and channel performance, with direct impact on key origination and conversion metrics. - Leading omnichannel contact strategy across the full customer lifecycle, including servicing, early collections, and delinquency management, optimizing channel mix, contact intensity, and digital engagement to improve outcomes and reduce cost. - Overseeing loss mitigation and recovery analytics, including legal strategy, hardship program optimization, and recovery channel performance. - Leading enterprise BI modernization including cloud data migration, self-service reporting, and analytics infrastructure expansion across multiple business functions.
As a Director of Operational Analytics, I lead the strategy and execution of data-driven transformation across Republic Finance’s centralized operations, including Central Lending Units, Loan Servicing, Collections, and Recovery. My focus is on driving operational excellence and strategic transformation through advanced risk scoring models, behavioral analytics, and a forward-looking digital and omnichannel contact strategy. These initiatives are grounded in a disciplined test-and-learn approach, enabling us to validate impact, iterate with precision, and scale solutions effectively across the enterprise. I also oversee the Enterprise BI function, delivering actionable insights that empower executive decision-making and align analytics with long-term business priorities.
As a leader in Capital One's Credit Cards Recoveries, I am responsible for driving credit risk strategy and spearheading digital transformation efforts. My focus is optimizing contact strategies, streamlining workflows, and enhancing infrastructure and capabilities.
Led team of analysts in Collection and Recoveries to drive credit risk strategy, encompassing portfolio analysis, loss mitigation strategies, and loss forecasting for $3.5B+ auto loan portfolio. Played a pivotal role in optimizing debt collection processes, including skip tracing, deficiency balance collection, gap & warranty cancellation, and total loss recoveries, leading to enhanced operational efficiency and increased recovery rates. Streamlined staffing through capacity planning models and achieved substantial cost savings via process integration. Additionally, spearheaded operational enhancements in Loan origination, optimizing sales territories, implementing lead segmentation strategies, and achieving improved loan conversion rates.
Reported to the company CEO as a strategy & analytics consultant and developed a data-driven strategy and roadmap to drive new product development. Performed full-cycle project management to design, develop, and launch new business initiatives that enabled data visualization and advanced predictive analytic approaches. Leveraged technologies like Web scrapping, Machine Learning, Tableau, Python, R, and SQL to solve complex data challenges.
Successfully managed large cross functional team for the execution of multiple global EPC projects, totaling $675M in revenue. Acted as a single point of contact for clients, overseeing all techno-commercial matters.