Brisbane, Queensland, Australia
I have been working for Suncorp Bank (ANZ Bank) client since last 7 years as a Lead Business Analyst in Brisbane, Australia. In total, I am having 14 years of work experience in IT industry with various financial clients in the roles of Business Analyst / Product Owner / Business Process Consultant. Australian Permanent Resident (PR) holder. Happy to discuss on job opportunity where I can contribute my skills and expertise, learn next level role & grow together with the organisation. A Self-Motivated person with Quick Learning Ability and Positive Attitude. By Qualification, an Engineer who followed his dreams to get into Management and thus pursued Master of Business Administration (MBA).
• Spearheaded Merger & Acquisition assignment for large Australian banks involving millions of data (including managing PII) and months of back to back successful releases with Customer Delight. • Proud to mention that iAspire is my brain-child. It is Wipro's Gen AI-based learning and development platform which offers personalized learning journeys to our associates. iAspire was launched in July 2024, based on my idea, analysis and architecture in the Ideathon which I won in January 2024. So good to see ideas into action in such a small span on time. • Winner of "Ideate Hackathon", a knowledge management initiative Suncorp organised by Wipro, where my Idea was focused on leveraging generative AI and API integration in mobile banking, aiming to revolutionise user experience in the digital banking space. • Providing best in the market features for the Bank's customers and reducing Customer Care calls by 400,000 per year by successfully completing project, where bank was utilizing Oracle's Customer Relationship Management on Demand (CRMOD) API for the first time in integrating its Mobile Application with downstream systems such as Experience layer, Axway, Adobe Experience Manager and CRMOD. • Played vital role in improving the performance by 100% while segregating millions of Customers using bulk process along with API approach. • Requirements gathering, analysis and documentation of Business Requirements Specification. • Collaborating with Business Stakeholders for smooth communication and bridging the gaps. • Accountable for fostering professional growth, mentoring, guiding, overseeing performance evaluations, and ensuring alignment for the team as a part of Next Gen Associate program. • Take ownership for proposals, POVs, Whitepapers, RFPs, Case Studies and pitch for Wipro during hunting/farming Client meetings and Collaborating with existing and probable Fintech Partners operating at the Executive and senior management levels.
• Working on Open Banking, Consumer Data Right, Retail/Corporate Banking, Lending, NPP, Financial Crime Compliance (FCC), Digital Wallet, CRS, FATCA, KYC, AML/CTF, IVR Phone Banking, Oracle CRM on Demand, Cards and Payments. I am responsible for following: • Leading team of Business Analysts and accountable for initiating, improving, and integrating agile-focused procedures, methodologies, tools, and templates to optimize the gathering of requirements and documentation of business processes and rules throughout the organization. • Promote and drive a culture of continuous improvement and adaptation within the Business Analysis Practice team. • Following momentum model of agile by creating Imperative, Mission, Initiatives, Epics, User Stories and Acceptance criteria. Being in tune with external market solutions, best practices and industry offerings including latest interest in Generative AI. • Establish Agile-centric practices and ceremonies i.e., Scrum of scrums, User story grooming sessions, daily stand-ups, sprint planning, backlog prioritisation, sprint review and retrospective meetings. • Business Process Management (BPM) for transformational projects from AS-IS (traditional Banking and Payment processes) to the TO-BE (future i.e. Robotic Process Automation (RPA)). • Organize training sessions, workshops, and knowledge-sharing initiatives to distribute best practices and cultivate an agile-focused requirement analysis culture throughout the organization.
• Working as Senior/Lead Business Analyst/Product Owner in Banking, Payments (NPP) and Cards projects • Playing Key role in implementing PSD2 i.e Open banking, Berlin Standard, ACCC CDR Data61 by CSIRO and BIAN (Banking Industry Architecture Network) • Lead and guide team of Business Analysts and Liaison with the Senior Architects to get the overall design and roadmap clear • Involved in end to end SDLC (Software Development Life Cycle) phases of projects • Responsible in design, deployment related activities, creating Wireframes, Front End changes, provide guidance, perform reviews, prevent and resolve functional issues • Coordinating and participating in review meetings, revisions, changes, enhancements, Quality Assurance, SIT, UAT, Customer notification of product enhancements, business opportunities and Approval/Sign-off • Liaison with Business Owners, Development teams, Managers, identifying data and requirements in the design of new or enhanced Systems/Shared Services/Platforms/APIs • Worked from Offshore (India) as well as in Client facing roles at London, Leeds and Dubai • Creating Epics and Features; Writing User Stories, Acceptance criteria, input/output parameters, business rules, RFP, RFI • Being a part of Agile ceremonies i.e. Conducting User story grooming sessions, participating in daily stand-ups, sprint planning, backlog prioritization, sprint review and retrospective meetings • Worked as Scrum master for few sprints • Experience in areas of Contactless Payments, Virtual Cards, Digital Banking, Digital Wallet, GDPR, Fraud, Interchange, Chargeback, Reconciliation, Rewards, Tokenization, PCI DSS, Anti-Money Laundering (AML) • Working on SWIFT, SEPA, ISO 20022, Tax, Social security and Bill payment • Guiding team on creating System and Process APIs which would be required by Third party providers
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