Škofljica, Ljubljana, Slovenia
I'm an experienced CS Engineer and a Developer with a passion for delivering exceptional service and a drive to continuously expand my skills. I am dedicated to providing reliable technical solutions and contributing to the development of innovative software applications. In my technical support roles, I have honed my customer-focused approach, consistently delivering high-quality service and ensuring customer satisfaction. With a keen attention to detail, I strive to understand the intricate workings of our products, enabling me to provide insightful troubleshooting and effective problem-solving. Beyond my support expertise, I have also gained valuable experience as a Developer, where I have had the opportunity to work on exciting projects utilizing frontend technologies such as ReactJS and backend technologies as Node.js and Flask. I enjoy coding with Python and JavaScript. I find REST API fascinating, as it allows for seamless integration and communication between different applications, enhancing user experiences. Collaboration and knowledge sharing are at the heart of my work ethic. I take great pleasure in helping my peers, contributing to team success, and fostering a supportive environment. I firmly believe that by sharing knowledge and ideas, we can collectively achieve greatness. As I continue my professional growth, I am excited to embrace new challenges and further develop my technical and problem-solving skills. I am open to learning new technologies and methodologies, always striving to stay up-to-date with industry trends and best practices. Let's connect and collaborate to create remarkable software solutions together.
Building web applications and REST API integrations between business systems as per the need of stakeholders. Working with Google Cloud Platform (GCP) to write Python or JavaScript codes that generates data, shares information two-ways, and performs certain tasks via automation. Thus, reducing 50% of manual task drastically. Additionally, building an in-house Fullstack web application to showcase live data from various systems on a single platform and lightweight applications. TECH STACK: Programming language: Python and JavaScript Front-End: ReactJS and SASS Back-End: Node.js, Flask Database: MongoDB, PostgreSQL Version Control: Bitbucket and Git
Providing L2/L3 support to the customers and stakeholders on the product and delivering efficient solutions. With the attitude of GRIT and DISCOVERY, find the answer to each of the questions asked, perform A/B testing on the software and share the system knowledge among the team. Helping customers with customization of the system using HTML, CSS and JavaScript via Zendesk and Zoom. Assisting them and the marketing companies with Google Analytics, Google Tag Manager, Google Ads and third party analytics script. Escalating issues to the development team by creating JIRAs and coordinating the same among stakeholders. Leading small projects for software improvements, finding efficient processes, peer growth and yielding high level data.
Single-handedly assisted customers with HTML, CSS, JavaScript customization requests via Zendesk and Zoom. Answering every possible technical question on the product from several departments and recording the data in an internal application. Discovering new workarounds/solutions for long-term issues. Received People's Choice Award in 2021
Consulting services to the customers on 3 different Cloudbeds products (property management system, channel manager, a booking engine) via Zendesk and Zoom. Effectively make use of CRM tools, Salesforce and Slack to relay information quickly between internal departments and external vendors. Top performer for the last few months before moving up to the next position by solving nearly 400 tickets a month. Thus, reduced pressure overall the CS department.
Helping a non-profit organization making ideas into reality with the help of Adobe Photoshop and InDesign. Creating banners, invites, and being a part of organization committee to run events smoothly.
On-site and remote L1/L2 Network, Hardware and Software support for the customers all around Auckland region. Carrying out hardware maintenance at designated times. Monitoring the systems to ensuring smooth business process at the client site.