Saurabh Garg

Customer Success Manager at Oracle India Pvt Ltd

South Delhi, Delhi, India

About

I strive towards a dynamic career in a result oriented organization wherein I get to utilize my diversified work experience of over 21 years , as also a chance to enhance my leadership skills towards value added returns for the organization. I bring with me a unique blend of expertise in core manufacturing and IT sevices industry. This has given me extensive experience in areas like SCM/Engineering/Manufacturing / Speical projects / Consulting / Support and Customer engagament.

Experience

  • Customer Success Manager at Oracle India Pvt Ltd
    Nov 2015 - Present · 10 yrs 9 mos

    Providing Strategic Account Engagement services to a defined portfolio of high profile , high value ( key accounts ) with an intent to maintain account retention. This engagement actually leads towards an additional sales role as also activities towards account retention.

  • Principal Analyst at Oracle India Pvt Ltd
    May 2008 - Oct 2015 · 7 yrs 6 mos

    Providing L2 Functional / CEMLI support services through a mix of on site/ offshore support for customers across the globe . Worked on multiple projects across North America and Canada for ERP support on critical customer business applications.

  • Manager at AVTEC Ltd
    Mar 2005 - May 2008 · 3 yrs 3 mos

    Worked on radically different roles of ERP end to end implementation, post go-alive support as also production planning and control . Acting as a catalyst for change in the organization and driving the same towards productivity and process improvements. Successful introduction of Lean manufacturing concepts in the plant.

  • Dy Manager at M/s LML Ltd
    May 1998 - Feb 2005 · 6 yrs 10 mos

    Worked as a team lead - Process Planning for assembly line functions .I was part of the Vendor devleopment, Purchase and SCM functions for new product launches . This gave me ample experience towards new project execution and product launches.