Kochi, Kerala, India
Passionate, trusted, authentic, seasoned & hands-on business growth and emerging technology leader, with proven talent in strategic and thought leadership, people management, technology leadership, product development, product management, business relationship management, ICT operations, service delivery, and strong business acumen. Across my 25-year IT career, I've worked with clients of all sizes from startups to multinational enterprises across industries like FMCG, oil & gas, banking, retail, engineering, manufacturing, trading, and healthcare. A significant part of my experience involves setting up and managing offshore delivery centers, particularly in EMEA and India, to support global operations. I've successfully led distributed engineering teams across time zones, implementing effective collaboration models, development standards, and delivery frameworks. At one point, I was responsible for building an offshore development center from the ground up, recruiting top talent, establishing secure infrastructure, defining governance processes, and ensuring seamless alignment with onshore stakeholders. Working across diverse clients and geographies has taught me how to adapt leadership and delivery styles to different business cultures while ensuring consistent outcomes. In a recent role, I led a globally distributed team that modernized a financial platform for a MEA client, resulting in a 20% reduction in operational costs and 2x faster release cycles. As a CTO, this breadth of experience enables me to not only define the right technology vision but also scale engineering operations globally, manage offshore risks, and drive innovation while keeping business goals at the center. I believe this makes me well-positioned to lead organizations that operate across markets and need scalable, resilient, and cost-effective technology delivery. Also, visionary, Inclusive, Inspiring Leadership with Proficient, Pivotal, Result-Oriented, and Self-motivated CTO professional with experience mainly focused on ICT Infrastructure Management Services, IT Service Management, ITIL 4 Processes & Cyber Security domains. As a leader and experienced in Data-driven Decision Making in BI & Data Analytics, Budget Management, IT Automation Effectiveness, IT Strategy Making, Performance Metrics & KPI, Product Delivery, Resource Allocations. Assertive and coherent presenter with excellent consultative and interactive skills to collaborate with C-level executives, building a solid reputation as an effective seller of concepts and IT strategy, and business value proposals.
Reporting to the Managing Director and Group CEO of Gilead Digital Group, led a team of less than 50 technology managers, specialists with responsibility for the design and delivery of technology solutions spanning front, middle, and back office. Responsible for overseeing the group technology strategy and operations across multiple business units and subsidiaries, leading the technical vision and execution for the entire group, and coordinating with different technical teams within each unit while maintaining a unified technology approach. Oversees the current technology policies and creates relevant policies around technology infrastructure in the Group. Research and develop important innovative technology to implement in the company. Continuously educate the team on technology topics in line with ICT Infrastructure services, and keep up to date with the latest technology trends. Ensures data privacy, safety, and communicates technology strategies internally and externally. Oversees budgetary programs in the ICT domain within the group.
Lead and manage to increase business opportunities and open new markets. Engaging clients to develop competent support and service delivery for clients' business process improvements. Partner with SaaS sales, IT/OT engineering, and CISO solution architects to influence design wins and new businesses. Analyse technology trends, standards, and innovations. Build and oversee an India & Asia-Pacific region shared services and sales support for SME's and MNCs, and that was fully ITIL 4 compliant.
Responsible for leading the EMEA engineering function, ensuring technical excellence, alignment with corporate strategy, and strong collaboration with key areas such as R&D, ICT Operations, and Client Engagements. Oversees all aspects of technology in the organization. Increase business opportunities and open new markets. Develop open‐mindedness to accept new business models and methods. Promote the growth of an innovation culture with a global objective. Improve the efficiency and the performance of the organization to produce innovation. Improve results of the innovation process and contribute to monitoring the return of investments made in innovation.
Manage all the ICT infrastructure management service operations in the group in relation to modernizing IT strategy, (Automation and self-service, ITSS, ITAM, AIOps, IT Governance models, and new delivery frameworks), efficiency, flexibility, resilience, and agility with all regulatory compliances. Engaging users to develop competent support and service delivery for business process improvements, improve communication and collaboration across the group, and maximize ROI and self-service efficiencies. Ensure enterprise-style IT operations and reliability of mission-critical infrastructure elements (operated externally or internally) in EMEA sites. Manage and maintain high-level assets portfolio by using AI and analytics to optimize performance to extend asset lifecycles and reduce operational downtime and costs. Mainly focused and expertise in ICT Infrastructure Management Services, IT Service Delivery, Change Management, Service Integrations, IT/OT Security Operations, Projects & Delivery Practice, Client-IT Support Service Management, Program Management, Datacenter Operations, Architecture Strategy & Planning, IT Business Management & Budgets, Enterprise Architecture, Key Account Management, Vendor Management, People Management, Onsite/Offsite Support Management, Product Management Processes, Customer Service Management, IT Governance, Data Privacy & Data Leakage Prevention, Encryption, and Endpoint Security, IT Procurement Strategy, IT Team Building, Enterprise Application Management, ITSM lifecycle Management, Green IT, E-Waste Management. Enterprise Data Backup solution.
Directing all infrastructure Management projects under IT digitization strategy in alignment with client goals. Leading the team as per the design and development of mission-critical IT projects/programs and security systems standards. Budget preparation, contract management and P&L for IT costs. Run business-critical services, alongside product engineering teams promoting comprehensive monitoring of availability, latency, performance, and core business metrics. Ensure projects and/ or services are delivered to required performance targets (scope, plan, cost, security, service levels). Addressing stakeholder needs, expectations setting, and relationship building for the project. Core expertise: ICT Projects & Delivery Practice, Client-IT Support Service Management, Program Management, Infrastructure, and Security Operations, Datacenter Operations, Architecture Strategy & Planning, IT Business Management, Solutions Architecture, ICT Consultancy Management, Key Account Management, Vendor Management, People Management, Enterprise Annual Maintenance Contract (AMC), Onsite Support Management, Enterprise Security Architecture, Cyber Security, Product Management Process, Client IT Operations and Implementation, Customer Service Management, IT Service Delivery, IT Governance, Data Privacy & Data Leakage Prevention, Encryption and Endpoint Security, Enterprise Virtualization, IT Procurement Strategy, IT Team Building, Enterprise Application Management, IT lifecycle Management, Systems Development. Green IT, E-Waste Management. Enterprise Data Backup solution.