Melbourne, Victoria, Australia
I am a strategic Learning & Development Leader with 15+ years’ experience driving capability uplift, cultural change, and business transformation across banking, government, energy, insurance, agribusiness, and digital consulting. I bring a strong blend of L&D expertise, digital learning innovation, and people leadership, designing human-centred, business-focused solutions that deliver measurable impact. As a trusted advisor to senior leaders, I align learning strategies with organisational priorities to improve performance, engagement, and growth. I have led large, diverse teams of up to 40 staff, delivered award-winning digital and blended learning solutions, and embedded design thinking into programs that strengthen workforce capability. My experience spans leadership and talent development, workforce learning, culture change, and compliance. I have a passion for building high-performing teams, shaping future leaders, and creating impactful learning experiences that drive lasting results.
• Led the digital learning strategy, including the design, development, and deployment of engaging digital learning assets and programs to support organisational capability. • Partnered with stakeholders across the business to align digital learning initiatives with diverse employee needs in compliance, safety, career development, sales, and finance. • Managed the end-to-end delivery of digital learning programs, ensuring accessibility, relevance, and engagement for a national workforce of 3,500 employees. • Supported enterprise-wide capability initiatives by providing consultation, digital solutions, and change management support during periods of leadership transition. • Designed, released, and maintained multiple interactive multimedia eLearning modules covering compliance, safety, driver management, Respect@Work, livestock handling, and other critical business areas. • Achieved a 90%+ company-wide compliance completion rate, ensuring regulatory and organisational requirements were consistently met. • Contributed to the Learning & Capability function refresh under new leadership, providing consultation, design input, and recommendations to senior stakeholders.
• Engaged in a contract capacity as a senior learning partner, consulting with major clients across logistics, finance, energy, insurance, and government sectors. • Scoped, designed, and delivered digital learning and leadership capability initiatives, ensuring alignment with business objectives and learner needs. • Provided end-to-end consultancy, from project scoping and stakeholder engagement to solution design, resourcing, and implementation. • Acted as a hands-on L&D specialist, building and adapting technical solutions for large-scale organisations including Alinta Energy, Australia Post, and major banks/insurers. • Designed and scoped a reimagined digital leadership induction program for a major national logistics, finance, and e-commerce organisation, improving accessibility and engagement for leaders at scale.
Short career break travelling and spending time working on a house renovation.
• Leadership Group member, contributing to strategic decisions including the restructure of the Studio into the new experience-led business unit, Avanade X. • Mentored, coached, and developed a team of up to 40 staff, ensuring career progression opportunities and fostering a culture of growth and capability uplift. • Directed multiple large-scale client projects across industries including banking, healthcare, sport, and federal government. • Partnered with clients to design blended learning and digital experiences that reduced costs, minimised duplication, and improved business capability outcomes. • Expanded Avanade Studio’s client base by 15% in 2023, securing three new exclusive clients. • Designed and implemented a bank-wide CoachCustomer@ANZ program, delivering $800k first-year savings, 5% uplift across all capability areas, and 9% improvement in customer solutioning, being awarded AITD Best Blended Learning Solution 2024. • Led delivery of enterprise-critical projects for high-profile clients including a major bank, a national sporting organisation, multiple federal government departments, and a leading health insurer.
• Led a specialist team, delivering end-to-end content and learning services in digital transformation, replatforming, and app development, covering strategy, personalisation, auditing, technical services, and digital learning. • Oversaw the Studio Design Thinking practice, embedding Human-Centred Design (HCD) principles and processes into client projects and collaborating with Avanade Studios globally. • Established and grew the Content Practice, broadening product offerings to include advanced content audits, multi-platform content authoring, and innovative delivery approaches. • Partnered with clients to design and implement content strategies that improved user experience, digital adoption, and learning outcomes. • Contributed to strategic leadership decisions as a key member of the Experience Design Leadership Team. • Expanded the Content Practice into a recognised offering within Avanade, successfully commercialising services and securing work on high-impact projects with a major university, a national aged-care provider, and a leading telecommunications company. • Scaled the Experience Design practice, contributing to revenue growth from $5M to $11M per annum between 2019–2021. • Elevated Avanade’s reputation in content strategy and digital learning by integrating HCD and design thinking into enterprise-level programs.
• Developed and led the content strategy and digital learning offering, positioning the practice as a core capability within the Experience Design (XD) team. • Delivered and managed a broad range of specialised content services, including auditing, strategy, copywriting, scriptwriting, video production, and authoring. • Collaborated closely with multidisciplinary practitioners across design, development, and consulting streams to create integrated, user-focused digital experiences. • Produced high-quality creative content for digital learning products, websites, mobile apps, and video-based learning solutions, ensuring alignment with client objectives and learner engagement.