Hyderabad, Telangana, India
I help global tech platforms stay safe, compliant, and trustworthy. For the past +3 years at Indeed, I’ve worked at the intersection of trust, safety, and risk operations — preventing fraud, moderating sensitive content, and protecting millions of job seekers and employers. My work goes beyond case review. I analyse fraud patterns, train AI systems to make better moderation decisions, and collaborate with Product, Policy, and Engineering to close policy gaps. By training vendor teams on quality workflows and appeals, I’ve helped scale trust & safety operations without compromising accuracy. What drives me is impact. Whether it’s reducing fraudulent accounts, improving moderation tools, or informing policy, I turn complex data into action. I’m now looking to grow into a senior analyst or policy operations role where I can combine fraud detection, risk analytics, and cross-functional leadership to make online platforms safer at scale.
Reviewed 500+ job postings and employer accounts weekly to identify fraud, spam, and policy violations, maintaining 99% decision accuracy. Conducted deep-dive investigations into emerging fraud patterns, providing actionable insights that informed 3+ new enforcement rules and tooling updates. Created 7+ dashboard for the different workflow. Contributed to AI model training by making high-context, high-quality moderation decisions, improving automation precision by 98% Designed and delivered vendor training on appeals handling and ticketing workflows, reducing resolution times by 95% and improving decision consistency. Partnered with Product, Engineering, and Policy teams to refine rules and strengthen platform defences, closing policy gaps and enhancing user safety. Impact: Strengthened platform integrity, reduced fraudulent activity, and improved moderation workflows — enabling Indeed to provide a safer experience to millions of job seekers and employers globally.
Performed daily compliance audits covering 150+ cases per week with >98% accuracy, ensuring adherence to GECSP policies and preventing high-risk process deviations. Contributed to security risk assessments for major clients, helping close 5+ identified process gaps that strengthened data protection and reduced audit findings. Published Security Data Analytics reports and dashboards highlighting 10–15 red-flag cases monthly, enabling timely follow-ups and corrective actions. Developed and maintained Fraud Prevention & Analytics (FPA) Dashboard, providing leadership with real-time visibility into fraud trends and reducing response times by 30%. Conducted random workstation inspections (20+ monthly) to verify policy compliance, reducing insider risk exposure by 15% over two quarters. Collaborated with Quality and Operations teams to perform calibrations that eliminated recurring audit discrepancies and aligned operational practices with compliance standards. Delivered Risk & Compliance sessions to 100+ new hires and 50+ experienced employees, resulting in a 20% drop in repeat policy violations. Provided process improvement inputs to managers that led to 3 major control enhancements, reducing fraud opportunities and strengthening operational integrity. Supported Global Security Team audits by clearly explaining audit methodology, contributing to successful clearance of all critical findings. Impact: Strengthened compliance posture, reduced fraud exposure, and improved audit performance through actionable analytics, measurable training outcomes, and timely risk interventions.
-Worked in Apple process and helped Customer with issue resolution in a timely manner. -Explore the Knowledge Base and assist while being on call. -Take inbound calls and resolve the issue by technical troubleshooting -Take the escalation calls from Tier 1 technical advisor and resolve the query by taking ownership -Collaborate with Internal Engineering team by raising RTA and provide resolution to the customer. -Being the part of senior escalation desk, it was expected to provide resolution with much patience and empathy.