Helsinki, Uusimaa, Finland
I am an Application Specialist who helps bridge customer needs, business processes, and development teams. With a background in software development, system use, usability, testing, financial administration, accounting support tasks, and over 13 years in the property management industry, I bring a combination of technical understanding, business insight, and hands-on problem-solving. I thrive in roles where I can turn user and business needs into practical solutions, improve processes, and support effective collaboration between users and technical teams. My experience includes invoice processing, invoicing, ledger-related tasks, reconciliations, issue resolution, technical support, documentation, and project coordination. I am analytical, proactive, and detail-oriented, and I enjoy making systems, processes, and ways of working clearer and more efficient. I am especially interested in roles where I can improve user experience, support business goals, and use technology, including AI tools, in a practical and meaningful way.
- Monitored utility consumption in housing companies, prepared reports, and identified deviations to support corrective actions - Processed invoices and supported finance-related administrative processes - Coordinated tendering processes for electricity contracts and other service providers - Prepared and monitored rescue plans and maintained related documentation - Supported shareholders and residents in technical problem situations and used a CRM-based service request system to manage follow-up efficiently Key contributions: Contributed to cost savings through consumption monitoring and competitive tendering. Improved customer satisfaction through technical support and strengthened experience in system-based work, issue handling, and process coordination.
- Worked on the TuisKe project as part of the ATJ (Vehicle Information Systems) development program - Coordinated project administration, including requests for quotations, project proposals, agreements, reporting, meeting arrangements, and budget follow-up - Planned project-related training activities and supported seminar planning - Collaborated with stakeholders to support project progress and communication Key contributions: Contributed to the successful planning and delivery of the SmartVision 2010 Vehicle Information Systems Seminar. Strengthened experience in coordination, documentation, and stakeholder collaboration.
- Designed, programmed, and tested browser-based and client-server software in product development projects - Provided technical support for users and customers - Designed a web user interface based on usability testing - Prepared technical documentation and software packages Key contributions: Designed and carried out usability testing that led to an improved web user interface, better usability, and fewer user errors. Strengthened experience in usability, testing, and practical software development.
- Assembled electronic pipettes at different stages of the production process - Performed in-process and final product testing
- Measured the electrical characteristic curves of capacitors from different product groups - Updated and tested the user interface of a measuring device using Visual Basic - Created and updated databases and maintained documentation Key contributions: Improved usability through interface updates and testing, and received positive feedback for a conscientious and efficient working approach.