Sunnyvale, California, United States
Technical & Solutions Architect, along with playing the role of Platform Architect, with an experience over 22.5 years implementing complex ITSM & ITOM solutions including CSM and HRSD on ServiceNow & BMC Remedy, more than 30 times for fortune 500 customers including Apple, Dell, ATT & Cisco, with a track record of completing every single project successfully on schedule Recipient of Best Architect award at Wipro Limited for the year 2022-23 Key implementation - As a Servicenow Architect – Technical & Solutions - to enable one of his customers to be a competing Cloud provider building the complete platform from scratch with Servicenow as base Working on multiple projects involving monitoring and automation processes, playing a role of an Infrastructure Architect, with a good knowledge on monitoring and automation tools Specialized in integrations, CMDB, Discovery, Orchestration / Automation, managing upgrades and administration activities & xMatters Sashi is a strategic thinker, whose focus is on customer success and delight Primary Responsibilities as Technical, Solutions & Platform Architect: • Connect and build relationship with the customers’ leadership teams to understand and be part of defining the roadmap for them • Part of Architecture Review Board in presenting solutions and in decision making • Define the governance for successful implementation including user adoption • Platform Architect to ensure that the platform is always good to add new application / module / features, upgrades and maintenance following the best standards • Conduct workshops and define requirements with the business / process owners • Architect solutions for ITSM, ITOM, Orchestration / Automation, CSM and Infrastructure needs • Prepare Statement of Work and Resource Loading Sheets • Design architecture for all integrations • Finalize project plan and sprint plan with the project managers • Define data model for CMDB • High level design for the modules of the application • User training • Lead the development effort and coordination with teams • Initial setup and Develop key features • Conduct and lead UAT • Lead knowledge transfer to operations teams • Help in building the roadmap for the customers • Part of Presales team in finding, proposing and presenting solutions to the customers
Technical & Solutions Architect for: 1. Integrations for Domain Separated CSM environment 2. SAM Pro Implementation for SAP & Microsoft products 3. HRSD Implementation using Servicenow 4. Separate Servicenow & applications to support Company separation 5. Setup a platform from scratch with Servicenow as base to enable a customer to be a competing Cloud Provider 6 ServiceNow On-premise Upgrade and hosting applications on internal cloud - Major Technology company, Cupertino, CA 7. ServiceNow Discovery Implementation for a major bank in Boston, MA and Orchestration implementation for a major bank in Monterey Park, CA 8. ServiceNow Implementation (all modules, a strong CMDB and 23 integrations including monitoring (Netcool), discovery (TADDM) & 4 ebondings) – Energy & Utilities Company, Columbus, Ohio 9. CMDB Implementation (Complete restructure of CMDB with multiple integrations) – Major Healthcare, US midwest (Denver, CO) 10. ServiceNow Implementation - Major Technology company, San Jose, CA 11. Service Now PoC (To help customer between ServiceNow & BMC) - Major Technology company, San Jose, CA 12. BMC Remedy & ITSM 8.1 Upgrade (including all the modules and a strong CMDB) - Major Technology company, San Jose, CA 13. Install and set up xMatters 5.1 and integrate it with BMC Remedy - Major Technology company, San Jose, CA 14. Migrate to Remedy 8.1, Install, configure and set up xMatters 5.0 – Major Healthcare, US midwest (Denver, CO) 15. BMC Remedy 8.1 implementation - Major Healthcare, US midwest 16. ADDM integration Technical & Functional Consultant for: 1. E-bonding with Customers – (Integrate InfoPACC with customers) 2. Onboarding Customer to new ITSM environment - Major Telecom company, Dallas, TX 3. ITSM Upgrade to BMC 7.6 – Major telecom company, Chicago, IL 4. Data Center Move - Major telecom company, Chicago, IL 5. Configuring Alarm Point and Integrating Alarm Point with Remedy – Major publishers, New Jersey, NJ (18 more implementations not listed here)
Worked in Remedy Installation, Configuration and Development activities as a Senior developer during this period for the customer, The Boeing Company. Have also involved in developing Unix shell scripts and Oracle PL/SQL code