Bengaluru, Karnataka, India
At LinkedIn, as a Senior Manager for APAC Payroll, I lead efforts to streamline payroll operations across multiple countries. With a focus on process innovation, our team ensures seamless payroll delivery, leveraging cutting-edge solutions to enhance accuracy and employee experience across the region. Previously, at EY, I managed a 60+ member team, overseeing payroll operations for 20+ EMEA countries and driving key transitions to cloud-based systems for thousands of employees. Passionate about optimizing processes and elevating customer satisfaction, I aim to deliver operational excellence and foster enduring organizational impact.
• Managing 60+ member team and responsible for Payroll operations across EMEA region for 20+ countries (outsourced payroll for clients) • Successfully transitioned Inhouse payroll for GDS India payroll from Legacy software to Cloud module and implemented new Employee Self-serve portal (50000+ employees) • Successfully transitioned GDS China payroll from excel macro to Payroll software & introduced an enhanced ESS portal (3000+ employees) • Successfully setup a new GDS entity in Sri Lanka and delivering the payroll for 250+ employees. Payroll transitioned from excel to a cloud-based software. • Driving projects, process improvement initiatives across all GDS In-house payroll countries (IND, CHN, PHI, ARG, SL) by transforming Service Delivery and aligning them with Global payroll strategy.
• Handling 20-member team and responsible for managing Payroll operations for EMEA (France client payroll) & driving projects, process improvements for GDS In-house payroll countries (IND, CHN, PHI, ARG, SL, MEX) transforming Service Delivery, implementing Global payroll transitions from Onshore. • Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. • Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests. • Review delivery of payroll processing service, ensuring the operational aspects of payroll processing and associated activities (including Build to Gross and Gross to Net, Payroll processing, Post payroll validation) are accurate and delivered within appropriate timeframes and comply with relevant legislation. • Manage payroll system set-up including data migration and transition (on-boarding) • Actively work with GDS Payroll Leaders and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor. • Effective work planning and capacity utilization to manage an efficient service delivery • Conducting periodic review of performance metrics for team through 1 * 1 sessions (monthly / half-yearly / annual) • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Supervised a team of 10 members in handling payroll operations for 1500 employees across multiple countries, ensuring timely salary payments. • Conducted monthly business review calls with country partners, serving as the single point of contact for payroll matters. • Implemented automated imports to reduce data entry errors and processing time, resulting in improved efficiency. • Collaborated with IT to develop and implement system upgrades, ensuring compliance with local regulatory laws. • Ensure our deliverables are 100% compliant to local regulatory laws and compliance. • Conducting periodic review of performance metrics for team through 1 * 1 sessions (monthly / half-yearly / annual) • Handling the payment & reconciliation of bonus, Overtime, Special One-Off Pay Inputs and Payments to partners, regular & contract employees • Ensuring that all KPI parameters are met on monthly basis and to review the metrics periodically with Stake holders.
• Handled the evaluation and enforcement of Payroll System Integration in PeopleSoft 9.1–Global Payroll during EDS transition to HP • Worked as the part of Effective Testing Team to analyze if the payroll system setup was in line with business needs • Involved in testing the Absence Management, Payroll Modules (Earnings & Deductions) and Retro Payments • Identified & documented business processes • Processed & issued the payroll checks to employee’s on time • Developed easy-to-read management reports and summaries • Administered all garnishments, court orders, payments and deductions as per country legislation • Involved in payment & reconciliation of bonus, overtime, commission, e-awards & special one off pay inputs • Assured that all payroll activities were compliance with the countries government legislation & company policy • Ensured that all errors (external & internal) were captured diligently by team and conducted weekly review meetings • Supervised the escalations on pay related queries to provide end-to-end resolution • Verified that all KPI parameters like Sigma score, Accuracy, TAT, Customer Satisfaction & First Contact Resolution were met • Interfaced with staff, HR, payroll IT and management on payroll related queries
• Handled Self Service (Employee & Manager) Modules, Absence Management and Payroll Modules • Learnt about the requirement of the business and tested the results in Payroll & Leave Management Modules • Worked as part of Effective Problem Resolution Team by following Payroll & Self Service Modules (Employee & Manager) • Served as Subject Matter Expert on process & service and served as a single point of contact for daily issues • Checked the work flow to ensure that all services were delivered in accordance with agreed SLA's • Steered quality through service excellence and resolved complex issues / cases escalated by the team members through non-standard procedures