Kingston, Jamaica
I believe that we can change the culture in Jamaica from being self-focused to customer-focused. My goal is to help businesses increase and maintain a high standard of customer service. Client Care Professional who is skilled in Office Administration, Communication, Event Planning and Management, and Digital Marketing. Strong marketing professional with a Bachelor's degree focused in Hospitality Administration/Management from The University of the West Indies, Mona.
Lead the Client Care Professional department with over 36,000 active clients (local and international) across the 5 branches of BIL. Aim to keep the abandoned calls rate at 5% or below. Assess the needs/ issues in the call centre and implement solutions. Examine and evaluate agent performance, providing learning or coaching opportunities. Compile and prepare weekly reports on calls received, abandoned, etc. Manage online processing team for the Barita Online Stock Solutions. Liaise with web developers to provide seamless service to customers during IPOs/APOs.
Taught grade 3 Arithmetic. Managed classroom conduct. Assisted teachers with administrative needs.
Responsible for maintaining the brand's online presence. Created and designed content for social media platforms.
Managed speaking engagements. Coordinated sales opportunities for the book ‘Ah Suh Me See It, Ah Suh Me Say It’. Oversaw distribution in stores and communicated with vendors and sales representatives.