Sunderland, Massachusetts, United States
I'm a self-management coach and people operations professional dedicated to supporting individuals and teams in navigating the human side of work. I specialize in helping colleagues develop the practices and skills needed to make thoughtful decisions, communicate openly, and collaborate effectively within self-managed environments. My approach emphasizes reflective practices, constructive feedback, and nonviolent communication. Through personalized coaching, training sessions, and team facilitation, I create spaces where people can bring their whole selves to work, build stronger relationships, and overcome interpersonal or organizational challenges. I serve as an approachable resource—whether you need a listening ear, sounding board, or partner in problem-solving. My ultimate goal is to help teams thrive by fostering clarity, empathy, shared accountability, and meaningful collaboration.
I support individuals and teams in thriving within self-managed environments by providing personalized coaching, facilitating workshops, and leading training sessions focused on communication, feedback, and interpersonal effectiveness. My work involves creating spaces for reflective practice, helping colleagues navigate challenging dynamics, and encouraging open, compassionate communication. I serve on both the People Operations and Delivery Support teams, ensuring individuals have the resources and skills to collaborate effectively, grow professionally, and bring their authentic selves to work.
I worked on a cross-functional product development team supporting the Veterans Health Administration (VHA) Diffusion Marketplace. I conducted discovery research and usability testing to inform product strategy and enhance user experience. I developed user personas, facilitated card-sorting exercises, created wireframes, and tracked site analytics. I collaborated closely with client stakeholders to explore and define new features, supported the design and rollout of some MVP features, and collaborated with my teammates to transition the internal marketplace into a public-facing platform.
Developed and taught a new two-credit course, Assessment in Student Affairs and Higher Education, for the college’s Higher Education M.Ed. program. The course introduced administrators-in-training to key assessment strategies, including defining learning outcomes, evaluating program effectiveness, and using data to inform decisions, preparing students for successful entry into their first (or next) professional roles.
Served on Academic Success Center leadership team, advising the Dean on strategic direction and divisional priorities, including student success, retention, and institutional planning. Supported graduate interns through mentorship and professional development, provided division-wide change management guidance, and facilitated trainings for adjacent departments focused on team strengths and collaboration. Represented the division on campus-wide committees (Retention, Mental Health and Wellness, Strategic Planning). Supervised and coached the Assistant Director of Drive Program and advised the First Year Experience leadership team on curriculum, assessment, and strategy.
Founding director of Promise, a program providing academic coaching and transition support to 160 first-year students annually. Developed the program’s mission, vision, and objectives in collaboration with faculty and staff. Supervised four professional success coaches and directly coached 90 students, including neurodivergent students (e.g., ADHD, Autism, Non-Verbal Learning Disabilities).