Chennai, Tamil Nadu, India
Passionate, Client-focused with a demonstrated history of 10+ years of experience in the field of eLearning project implementation and delivery management, customer success, professional technical services and post- sales activities. I am committed to the Organization goals, Business objectives and Work ethics. Diligently supports the Business revenue growth. Works with the Global Implementation and Delivery management team to drive organizational change and best practices across the project delivery lifecycle. Proficient in the tool and technologies specific to ELearning and blended learning solutions. A self-motivated team player with successful client relationship management and delivery management.
Functional Project Delivery Manager with the technical experience of ELearning projects Implementation and delivery in the area of blended learning solutions which includes full project delivery life cycle. Gathers Business requirements with attention to details and architect appropriate solutions. Proven experience in presenting business/technical solutions to the clients. Delivers Product Training, presentations and prepares technical product supporting documents. Conducts Project ongoing status regular meetings and effectively builds productive communications with the clients, Sales consultants, leadership team, project team, key stakeholders and external vendors. Creates, develop and track eLearning training initiatives. Highly capable in balancing the conflicting and changing demands through prioritization and a pragmatic approach. Conducts and expertise in Train the Trainer training programs. Lead/facilitate global project meetings and training sessions. Proven effectiveness in group facilitation, questioning, and presentation skills with global audiences. Advanced coaching skills. Ability to interact and collaborate effectively with individuals at all levels of the organization; open to constructive feedback; develops mutually beneficial working relationships, maintaining them over time. Responsible for induction & orientation for new joiners, refresher training, product training & process training. Prepare the training module & training calendar Understand business model and devise the training plan accordingly Prepare effective training content and module as per business needs Conduct the evaluations to monitor the effectiveness of the training Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources. Escalating issues that hamper the process Data analysis & preparing quality reports & dashboards for management review.