Delhi, India
Seasoned Operations Leader with over 12+ years of progressive experience within American Express Global Servicing across frontline and backoffice portfolios. Demonstrated expertise in leading large teams, strengthening operational governance frameworks, driving measurable efficiency improvements, and sustaining strong risk and compliance standards. Recognized for operating at large leadership scope, managing global teams and delivering transformation initiatives that enhance productivity, workforce optimization, and customer experience outcomes. Proven track record in talent development, succession planning, and fostering high-performance, customer-centric cultures aligned with American Express Leadership Behaviors.
I led operational initiatives at American Express, focusing on performance governance and customer experience. • Managed a portfolio of Global & Large corporate clients, ensuring compliance and productivity optimization. • Drove improvements in operational efficiency within a global servicing environment. • Developed skills in leadership, compliance management, and customer service excellence.
Led a team of 25–30 colleagues within global multi-shift operations supporting Ticketing & Invoicing functions.
Managed premium Centurion portfolio, delivering high-touch servicing across travel, card, and lifestyle domains.
Managed corporate travel operations including international and domestic arrangements for global clients.
Delivered backoffice customer service within airline operations.