Erode, Tamil Nadu, India
Provided on-ground assistance to ERP software developers, offering real-world insights to enhance system functionality and user experience. Collaborated with clients and development teams to identify and resolve ERP software issues in real-time. Analysed user data and feedback, providing key insights to improve system efficiency and usability. Acted as a liaison between institutions and ERP development teams, ensuring smooth execution and adoption of the software. Delivered fundamental IT and accounting training to society staff, enabling them to use ERP systems effectively. Conducted 15+ training sessions, educating 500+ government and society personnel on ERP implementation. Developed training videos to educate the Industrial Cooperative Society members on ERP usage. Provided post-training support and troubleshooting assistance via calls, ensuring continuous user proficiency.
Assisted in the preparation and filing of GST, TDS and Income Tax returns for clients. Conducted stock audits to ensure inventory accuracy and compliance with financial records. Performed monthly bank audits, reconciling statements and ensuring accuracy. Assisted in concurrent audits for financial institutions to identify and prevent discrepancies. Provided training and tutoring in bookkeeping for businesses and individuals.