Fort Collins, Colorado, United States
Highly accomplished individual with superior track record of transforming new, existing, and underperforming organizations and processes into centers of operational excellence that consistently redefine standards of success. Maximize efficiency, automation, and end-to-end quality, spearheading high-impact strategic analysis and technology transformation planning. Drive continuous improvements, conducting hands-on management of business process automation and improvement initiatives. Effective oral, written and presentation skills. Excellent analytical, interpersonal and decision-making skills. High level of integrity and determination.
Led development team maintaining and developing a Power Platform portfolio management solution that includes real-time status reporting and executive level risk management tools while also providing daily task management and end user support. Developed, implemented, and maintained Power Platform solution to support human drug trial vendor selection for a global pharmaceutical company supporting multiple data sources and reporting that provides historical, real time, and forecasted context to support data driven decisions. Supplied sales support including solution requirement gathering, solution architecture, client presentation preparation, proof of concept development, and proposal creation. Provided internal team leadership including creation of team standards, performing technical interviews, onboarding new team members, and general team communication and mentoring.
Business Process Automation specialist with project management responsibilities and system development tasks using Nintex K2, Dynamics 365, Microsoft 365 and other business systems Project Management responsibilities include cross functional stakeholder management from executives and customers to department heads and end users to operations and financial participants using problem solving and continuous improvement methods and procedures. Special focuses included communication plan management, increased efficiency, data accuracy and transparency and end user training and support. Internal Communications specialist- Discovery, planning, vendor selection, development, implementation and support of SharePoint based intranet. Project tasks also included creating and leading a long-term Internal Communications Committee to engage and support content owners and end users transitioning from an internal intranet and varied processes and methods of communication into new corporate intranet tool. Working experience designing and implementing business process solutions using data automation tools like Nintex K2 Forms and Workflows and Microsoft 365 Forms, OneDrive for Business, Planner, Power Apps, Power Automate, Project, SharePoint, Teams and Yammer- Administrator role for OneDrive, SharePoint, Teams and Yammer. Experience also includes Dynamics 365 administration of Model Driven App elements in Power Apps like Tables, Forms, Views and Business Rules.
• Responsible for the planning, deployment and tracking of all new client and cross-departmental solutions implementations. This includes all new client business for the Managed Services Division. • Engage with team managers and resources as necessary to ensure project timelines and budgets meet requirements as established. Involve other support groups to ensure proper support is in place to provide contracted services. • Developed, maintained and assisted in improving project management system. • Manage all internal and client communication including any additional 3rd party interaction necessary for client support. This includes regular calls leading into transition of services, ensuring proper communication and tracking of all information to the proper channels and coordination of any follow up necessary- maintaining high client satisfaction end to end.
• Support Operations, Finance, and IT in all purchasing, in a flexible, professional and efficient manner. Communicate with corporate staff to understand their needs for equipment, hardware, software, licensing and other services. • Developed and maintained procurement knowledgebase to enable quick access to historical data and budget tracking. • Negotiate contracts and sign off on purchase of product, analyze delivery schedules and other terms and conditions for all company requirements. Responsible for product, commodity and service availability and preparedness of back-up supply. Work with production, research, and engineering departments on analysis and solution. • Assist CFO and Finance team in the design and evolution of corporate procurement processes and procedure in accordance with industry standard best practice and SOX compliance requirements. • Monitored financial and operational efficiencies of the company based on existing funds and practices and advised on cost saving opportunities- saved $150,000 in project costs in 2011. • Implemented and maintained telephony billing and audit practices to eliminate redundancies and ensure maximum efficiencies.
• Responsible for the overall management of a team (up to 85 employees) in consideration of agent, client, and company requirements. Plans, directs, supervises and evaluates workflow. Coordinates work activities to achieve the volume expected to meet operation requirements. • Outstanding revenue production, on-time performance and excellence in quality. • Recognizes and recommends operational improvements. Responsible for strategic and tactical operations management within my call group to drive business results – including building client relationships and promoting growth and maintenance of business. • Achieved highly profitable on-time implementation of projects 100% of the time from design to completion, providing expert strategic planning and coordination of all parties involved.