Raleigh, North Carolina, United States
President's Club 2022
● Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction, growth and high renewal rates. ● Holistically seek and understand clients' key business goals and objectives; develop creative solutions and drive strategic goal alignment. ● Effectively manage contract renewals and re-negotiations. ● Grow account revenue, both directly and indirectly; up-sell and cross-sell appropriate features and products. ● Actively monitor and mitigate risk among account base. ● Identify key contacts, decision makers, and executives for each account and maintain regular, consistent communication in a proactive capacity. ● Develop a deep understanding of all ChannelAdvisor products and ensure that accounts are utilizing all the appropriate features in the ChannelAdvisor Complete software. ● Keep up to date with market changes and product developments and communicating this to clients with the impact to their business and suggested recommendations. ● Effectively work alongside other departments - including sales, finance, product, and support - to ensure client success and optimal customer experience. ● Deliver client feedback to appropriate departments.
● Convert leads to customers using qualification, relationship, and consultative sales skills ● Manage on-boarding of new customers and work collaboratively with Account Management and the iContact Premier Services team to ensure that expectations are being properly established, communicated, and met ● Manage contracts and agreements ● Manage the sales cycle from lead to closing including video calls and live demonstrations ● Participate within the sales department to maintain and/or improve its efficiency, standard of service, and overall success ● Use discretion to identify proper product for client needs, adjust pricing in order to close sale and sound judgment in negotiating contract with customer ● Selected by Director of Sales to lead a focus group of iContact employees in the development of a new up-sell/cross-sell strategy and present idea to iContact and J2 Cloud Services executives
● Identify new and current customer pain points and find solution in iContact’s products and services ● Manage a high volume of leads in Salesforce.com to accurately and efficiently build pipeline ● Qualify each opportunity to ensure the correct level of follow up, with the goal of converting inbound prospect inquiries into sales opportunities for iContact’s team of Enterprise Sales Executives ● Demonstrate the value proposition of iContact's products and services ● Collaborate with colleagues on lead and opportunity development ● Maintain knowledge of product offerings and core competitors, as well as the email marketing industry ● Consistently achieved 100% of goal for leads passed and percent qualified ● Team member chosen by VP of Sales and Marketing to analyze data on leads passed and lead quality and present this information in monthly Sales and Marketing meeting
● Serve as front-line sales associate, providing excellent customer service ● Manage task delegation for 3-4 part time employees ● Respond to all customer service issues and handle promptly ● Manage store website by uploading product, fulfilling online orders, and maintaining inventory levels ● Explain special financing, delivery procedures, warranties, etc.
● Responsible for the care and safety of approximately 20 3-year-olds. ● Provided instruction related to developmental domains including cognitive skills, social-emotional skills, communication skills, and physical development ● Responsible for documenting progress and providing on-going assessment of each child. ● Maintained daily written and verbal communication with parents.