San Antonio, Texas, United States
I bring a unique blend of experience in both education and technology, with a background as a first-grade teacher and a growing skill set in software and learning development. My passion for problem-solving, clear communication, and building strong relationships has carried over as I transition into more technical roles. Currently, I’m expanding my knowledge in development and instructional design, seeking opportunities that allow me to bridge the gap between education and technology—whether through creating engaging learning experiences or contributing to innovative technical solutions.
Manage and resolve an average of 60+ daily support tickets, showcasing strong organizational and problem-solving skills in addressing user inquiries and technical issues. Demonstrate expertise in troubleshooting hardware and software issues, ensuring minimal downtime and optimal system functionality. Collaborate with the development & analysis teams to communicate and escalate complex issues, contributing to a 30% reduction in unresolved player problems. Participate in alpha and beta testing phases, providing valuable insights to improve game stability and address potential issues before public patch releases. Authored comprehensive Jira reports that identified and prioritized critical gameplay and system bugs, facilitating swift resolution by the development team and enhancing both the testing process and overall game quality.
Facilitated the agency’s orientation process with all host family members and the exchange visitor. Maintained ongoing communication to provide support through the documentation of information from both parties upon initial complaint from the host or exchange visitor. Resulting, in the Initiation of mediation strategies to ensure the satisfaction of both parties.
Instructed 30+ learners in five academic subject areas following the SAISD school Model. Created a culturally relevant and rigorous 30-week curriculum that increased student participation and academic performance by over 75%. Facilitated professional developments for 50+ peers with multimedia presentations. Earned ratings of Proficient Plus and Exemplary on 95% of teacher evaluation standards. Successfully developed a school Diversity Celebration Committee with goal aligned towards cultural representation and visibility Maintained 100% student and family participation during online and hybrid learning transitions Presented academic results and behavioral impact to school Principal, Special Education Teacher, and Therapists (Behavioral, Speech, and Psychologist)
Ensured that all policies, procedures and operational directives are enforced consistently and effectively by all team members to ensure 100% customer satisfaction and 10% improved efficiency Coordinated with suppliers to maintain a fully stocked inventory in order to preserve essential operations of the facility.
Demonstrated leadership by making improvements to work processes and new recruitment training. Accomplished excellent customer rapport resulting in a 30% increase in donation rates.