Sydney, New South Wales, Australia
Welcome to my LinkedIn. I'm a go-getter with a knack for creative problem-solving and a background in Sales and Operations. Originally from Brisbane, I’m now embarking on a new adventure in Sydney, bringing along a track record of turning challenges into opportunities for growth. I thrive on building strong customer relationships and enjoy diving into feedback to enhance service quality.
- Actively contributed to achieving 20% of the company's total sales in 2022, showcasing strong sales prowess and client engagement skills. - Successfully collaborated with clients on a significant project, culminating in a notable $40,000 sale - Implemented a strategic approach to reduce sampling costs, demonstrating keen financial acumen and an ability to optimise resources without compromising quality. - Designed, printed, and distributed an innovative company brochure, increasing revenue, and enhancing client retention. - Expertly resolved complex customer complaints, often turning challenging situations into positive experiences and fostering customer loyalty. - Organised and conducted customer meetings to collect valuable feedback, identify pain points, and propose targeted improvements, enhancing overall service quality. - Maintained and strengthened client relations through regular visits and diligent updating of client samples, reinforcing business relationships and understanding client needs. - Oversaw the smooth management of the office to drive operational efficiency, including implementing document management system, prioritising workflow of customer enquiries, and general management of office supplies
- Managed point-of-sale transactions and organised the shop floor. - Assisted in visual merchandising and product placement. - Oversaw stock management and deliveries. - Liaised with potential business partners and ensured smooth daily operations. - Implemented a third-party software solution that seamlessly linked the E-commerce and brick and mortar store inventory systems, resolving the issue of double sales and stock shortages, resulting in improved customer satisfaction and operational efficiency.
- Managed event merchandise and answered college inquiries. - Assisted with event setup and participated in building connections with potential students. - Provided personalized guidance to maximize student success. - Effectively managed time to ensure smooth and timely event setup and pack-down. - Ensured availability of all required equipment and sufficient marketing materials for events. - Represented the university in a professional and positive manner, showcasing its strengths and values.