Chicago, Illinois, United States
Provide HR and administrative support for a residential real estate brokerage, coordinating onboarding steps, payroll coordination, and daily office operations. Ensure employees receive clear communication and support consistently. • Coordinate onboarding documentation, I-9 verification, and personnel file setup. • Track contract requirements and maintain compliant internal files. • Assist leadership with scheduling, communication, and office workflow planning.
· Oversee day to day business operations by scheduling and assigning tasks. · Plays a key role in identifying, troubleshooting, and analyzing issues in various environments. · Provides effective training and mentoring for new brokers on complete market knowledge, service standards and compliance to streamline workflow · In charge of maintaining brand consistency through responding to reviews, answering customer questions as well as updating social media. Increasing business by more than 45% · Handle customer objections regularly. Top 5% in overcoming objections.
· Support of statewide brokerage operations through representing sellers/buyers of real estate. · Successfully negotiated sales agreements and managing critical documentation to execute property transactions. · Established lucrative client relationships through exercising advanced product/market knowledge · Built impactful rapport and strategically navigating objections to close difficult sales. · Drove $2.4M in new client revenue while maintaining a 38% close rate and exceeding annual acquisition targets by 15%.
· Generated $3M in new business revenue for over 4 years · In charge of locating, assessing, and introducing potential assets to management · Conducted analysis of potential sources, industry practices and marketing information. · Increased acquisition rate by 30% year over year · Implemented CRM system improving tracking accuracy by 40%.
· Managed resident accounts, ledgers, payments, work orders and eviction processing. · Acted as a liaison between departments Leasing, Home Services, Construction and Acquisitions. · Organized and lead multiple events such as the Grand opening of two resident service center leading to 30% more business · Negotiate renewal contracts with existing customers when the staff is unavailable, increasing renewals by 20% · Create multiple weekly reports such as contract balance, sales history, and comparison reports.