Singapore, Singapore
I had worked at Microsoft for +11 years, my role as a senior program manager was handling a few global projects simultaneously.
- Commercial Delivery Ownership - Manage the full lifecycle of services engagements, from the initial sales to project delivery & closure - Resources, Risk & Stakeholder Management - Act as the POC for CxO-level stakeholders, helping them understand the value realized from Databricks investment - Identify "add-on" sales opportunities, look for ways to expand the customer’s use of Databricks platform
- Manage Supply, Demand and Pricing Projects - Lead Agile/Scrum teams - Program/Project Level Oversight - Prepare the project schedule, define the milestones, track and report progress - Work with the Engineering, Design, QA, Product and Data Science to make sure there are no blockers for the project delivery - Continuously find ways to help teams and the organization on improving how we deliver
- Account Management for McDonald's Project(+20 Markets, Asia & Middle East) - People Management (+20) - Measure team performance - e-commerce Program Management - Resource Management & Hiring - Cost Management - Customer Relationship Management - Develop & Support Team Management - Issues & Risks Management - Ensure Software Quality Met Business Requirements - Set up Communication Strategies - Create an inspiring team culture
- Deploy global CRM projects - Resources management - Issues/risks management - Enhance global solutions with field voices - Customer Relationship Management - End-user training
- Manage Data governance - End-user training - Optimise marketing processes in line with Corp processes and solutions - Data acquisition for marketing purposes - Manage Data cleansing to keep better data quality(e.g. merge, parenting) - Local Shadow applications retirement - Vendor management