Barcelona, Catalonia, Spain
📌 Barcelona based 📕 Dual national: USA native, Belgian national 🌍 10+ years international experience 🗣 EN / ES / NL / PT / CAT 💊 10 years project management experience in Pharma, medical education, and MedComms 💁♀️ 18+ years customer service experience Key experience: 🔹 Meeting coordination (In-person and Virtual) 🔹 Event hosting / Public speaking 🔹 Project management / Budget management 🔹 Contract negotiation 🔹 Customer and stakeholder communications 🔹 Marketing / E-commerce 🔹 CMS management / UX 🔹 Operations / Process optimization Strong in: 🌟 Customer satisfaction 🌟 Interpersonal relations & communication 🌟 Creating efficient processes and practical tools (Excel whiz 🤓) 😊 On a personal level, I'm a charismatic colleague and love to organize team building, host company events, and be the official DJ at office parties. Outside of work I also enjoy bringing people together for language exchanges and meetups.
• Managing Global Medical Communication projects for Big Pharma clients • Preparation of communication projects (abstracts, posters, oral presentations) for medical congresses worldwide • Project management of scientific manuscripts to be published in top medical journals • Close collaboration with client to deliver yearly publication plans • Coordination of medical writers, graphic designers, digital services, and editorial teams to meet project goals and deadlines
• Managing and growing TMC Academy's CME-accredited radiology learning programs by aligning with ESR curriculum and contracting top radiologists from worldwide to deliver trainings. • Primary responsible team member for creating and managing email marketing and social media campaigns, as well growing the customer database. • Beyond program development and marketing, responsibilities varied greatly from production of online learning modules, content management, event management, customer communications, curriculum planning, managing stakeholder relations, and more. TMC Academy is the training department of Telemedicine Clinic (TMC), the European leader in teleradiology and telepathology services // https://academy.telemedicineclinic.com/
• Program Coordination: Organized from end-to-end a curriculum of 22 business trainings for international pharma and biotech executives, always with high customer satisfaction. Arranged accommodation, dinners, transportation for all attendees and trainers (600+ attendees per year) • Customer communications: Maintained strong client relationships through clear and empathetic communication, resulting in high customer satisfaction and repeat business. • Sales: Leveraged great client relationships to bring in additional sales • Project management: Designed organizational tools and efficient processes that allowed the Course Delivery team to execute each event (more than 60 courses per year) without mistakes or delays. • Budget management: Managed meeting expenses, reducing costs while maintaining high quality training programs • Evaluation & Feedback: Implemented systems to collect and measure customer satisfaction, including NPS scores and written feedback • Contract negotiation: Negotiated and signed cost-effective event contracts with venues across Europe • Hostess: Chaperoned evening dinners with course participants, creating memorable experiences and strategic networking International Business School for (Bio)Pharma & Medtech www.celforpharma.com
Ran a successful Airbnb in Leuven, Belgium. Achieved Superhost status and 4.84 out of 5.00 rating. Provided tourist information, restaurant recommendations, travel support to more than 100 guests.
Short project in relation to the Port of Antwerp. Telephone correspondence with large companies in the maritime industry around the world, especially in the US and English-speaking world. This position required a high level of professionalism, organization, and collaboration with co-workers.