United Kingdom
Experienced Compliance and Operations Manager specialising in government-funded energy efficiency programmes, PAS 2035 compliance, operational governance, audit management, retrofit delivery, and project management across social housing, private domestic, and mixed-tenure projects. MCIOB Chartered Construction Manager and Qualified Retrofit Coordinator with strong knowledge of PAS 2035 processes, retrofit compliance, project delivery requirements, and operational governance, alongside extensive experience supporting operational coordination, compliance management, and project delivery within funded and private-sector retrofit and installation environments. My background includes management of TrustMark, PAS, MCS, Ofgem, NAPIT, ISO 9001 and ISO 14001 compliance requirements, alongside audit preparation, risk management, stakeholder engagement, framework support, and continuous improvement initiatives. As part of my current role, I provide project management and operational oversight across retrofit and installation programmes, helping to ensure programme timelines, compliance standards, operational targets, and client expectations are consistently achieved. Key areas of expertise include: • Compliance & Operational Management • Project Management • PAS 2035 & Retrofit Compliance • MCIOB Chartered Construction Manager • Qualified Retrofit Coordinator • Audit, Governance & Risk Management • TrustMark, MCS & Ofgem Compliance • ISO 9001 & ISO 14001 • Stakeholder & Contractor Management • Quality Assurance & Continuous Improvement • Training & Assessment • Social Housing & Decarbonisation Programmes
- Lead operational governance, compliance, and audit readiness across government-funded and private retrofit programmes. - Manage TrustMark, PAS, MCS, NAPIT, Ofgem, and ISO compliance requirements across multiple delivery partners and contractors. - Played a key role in successful ISO 9001 and ISO 14001 certification preparation and ongoing compliance management. - Oversee compliance reporting, risk management, HR compliance records, and operational quality assurance. - Developed and upskilled a compliance team to independently manage day-to-day coordination and evidence management. - Provide project management oversight across retrofit and installation programmes, coordinating delivery timelines, contractor performance, compliance milestones, stakeholder communication, and operational risk management. - Act as key contact for auditors, funders, contractors, accreditation bodies, and framework providers. - Support framework applications, contractor onboarding, tender submissions, and accreditation readiness.
- Managed compliance administration and evidence assurance across ECO-funded and private installation projects. - Led quality assurance of installation submissions ensuring compliance with funding and accreditation standards. - Supported operational teams, subcontractors, and funding partners to resolve compliance and evidence queries. - Managed workflow coordination and supervised compliance administration staff
- Supported ECO scheme delivery through compliance administration and customer eligibility assessment. - Managed scheduling and coordination for surveyors and installation teams. - Maintained accurate compliance documentation and audit records
- Owned and managed a salon and accredited training academy. - Developed training content and delivered qualifications approved by awarding bodies. - Managed business operations, client care, compliance, and business development