Amsterdam, North Holland, Netherlands
● French national with international background (3 years in the UK and now based in the Netherlands) ● Experience in logistics, customer care, pharmaceutical industry, childcare ➟ problem solver, purpose and process minded, adaptable, good communicator and focused on giving an excellent service.
ViewSonic is a world leading visual solutions provider. As an innovator and visionary, ViewSonic keeps the world connected with a portfolio of professional level visual solutions that enhance the way we compute, collaborate, communicate and connect. ✔Providing administrative support to the Europe sales team and customers to assist the management of the overall customer relationship through complete order processing, query resolution, inventory control and reporting ✔Ensuring tasks relating to product delivery into the customer from order point to invoice ✔Proactively working with Sales management to ensure the allocation decisions required are identified and allocations are made ✔Managing and responding to customer or internal requests concerning the Logistics department. ✔Ensuring the accurate and timely reporting, both internally and to customers ✔Stock reconciliations, between VSE Oracle and outside systems ✔Assisting in the maintenance of procedures to support department ✔Inventory monitoring and management (sub-inventory transfer, rework, miscellaneous issue and receipt) ✔Arranging and processing of RMA returns
TomTom is a global leader in navigation, traffic and map products, GPS Sport Watches and fleet management solutions. Providing advanced technical support for customers and retailers on their navigational and sport watch devices via social media, telephone and email communication services. ✔ Guiding customers with their TomTom devices ✔Troubleshooting related to TomTom products ✔Assisting retailers and customers with RMA procedures for the repair of faulty devices or refund. ✔In charge of social media engagement with French customers using Salesforce Social Studio ✔Translating for internal and external facing services ✔Recording sentences for French voice menu ✔Reprensenting French Customer Support Team in Customer Care related focus meetings
Appen is a global leader in the development of high-quality, human-annotated data for machine learning and artificial intelligence. I conducted reviews and provided ratings for web content on social media that supports the measurement of search data relevance (online home part-time job).
While perfecting my English and exploring the British culture and the media business in the UK, I looked after three young children and a dog, in a large busy house with two full time working parents. I learned and adapted to a different culture, became creative and responsible for the children, gained strong organisation skills and the ability to find solutions. In charge of: school drop-offs and collections, cooking, shopping, house organisation and various other tasks.
Merial is a worldwide leader in animal health, and the animal health part of Sanofi which is 5th health firm in the world and 1st in Europe in term of sales. The site in Toulouse makes pharmaceutical veterinary products from active ingredients, composition, packaging, to quality control. ✔ Worked within the Quality Control team on spectrometry experiments in accordance with both European and American Pharmacopoeia for the biggest pharmaceutical organisation in France. ✔ Attended to weekly meetings between technicians and managers. ✔ Collaborated with technicians and the laboratory steward with practical work that included the weighing of raw materials and quantitative analysis. ✔The documentation created was approved by the quality assurance service of Merial and used by the technicians afterwards.