Baltimore, Maryland, United States
- Schedule and coordinate candidate interviews including travel arrangements as needed. Host candidates while on-site, ensuring a positive experience for the candidates and interviewing teams. - Interact with candidate and hiring managers and field questions independently throughout the process, ensuring high levels of candidate satisfaction and overall positive candidate experience. - Lead recruiting event planning (e.g. open houses, job fair participation) and coordination of interview day sprints (e.g. “finals day” format). - Create and maintain a series of reports used to measure the completion and success of tasks throughout the recruitment process. - Deliver reporting and analytics in the recruitment process, including but not limited to: Referral Bonus Tracker and Auditing, Requisition Audits, Equity Report, Sales OTE Report, New Hire Onboarding Tracker - Maintain a catalog of all global offers, and works with HR Ops and Legal to ensure alignment with all regulations and update offer letters and employee agreements accordingly - Responsible for the RSU Side Letter process for offers outside the US. - Create/define common standards that improve efficiency and deliver a world-class candidate experience, while remaining flexible to support the different business units/regions and changing priorities. - Act as a super-user for our ATS, including posting and updating job requisitions, updating candidate statuses, tracking recruiting activities, and ensuring accurate data within the system. - Facilitate background check process and review information contained in the final report for policy adherence and guidelines. Notified management of any screening that are overdue or not in compliance - Support pre-employment activities and the transition to HR for onboarding. - Review and audit new hire details (job profile, compensation, hiring manager, supervisory organization) as they pass from the Workday system to Greenhouse
-Maintained familiarity and achieved a desired renewal rate from an assigned allotment of current season ticket accounts. -Serviced these accounts throughout the season, assisting with additional ticketing needs, exchanges, questions, post-season needs etc. - Assisted all sales-related programs including but not limited to account renewals, single game ticket purchases, special events, annual relocation, and enrollment in the Orioles Birdland Rewards program. - Became highly proficient with ticketing software (TicketMaster Archtics), online platforms, CRM database, and MLB Ballpark App. - Improved customer satisfaction through responsiveness, professionalism, and positive interaction via telephone calls, emails, and letters to the Orioles fanbase.
- Prepared and maintained client orders/files as well as research customer information for potential referrals and generate hotlists based on that information. - Generated management level reports and presentations for sales professionals in preparation for client meetings. - Analyzed and interpreted various data sets to identify areas of improvement. - Set up and facilitated client meetings and conference calls, including scheduling, booking, and preparing meeting spaces, and transcribing minutes if needed. - Answered incoming phone calls, routing to appropriate parties and/or take detailed messages.
- Contributed to the development of strategic accounts while acting as the primary interface for daily customer activity. - Performed customer transactions and account management assistance, allowing Customer Development Executives to “be with the customer” 100% of the time through attending to various customer needs and offering advice on products, shipping, financing, and contracts. - Attracted potential customers/leads by answering questions about TESSCO’s product offerings, and promoting other items and services that we offer (website assistance, technical support etc..) - Collaborated with our cross-functional teams including Supply Chain and Operations to address customer needs, serving as the internal point of contact for customer and system related issues.
- Resolved service or product issues by clarifying the complaint the customer brought to TESSCO, determining the cause of the problem, exploring/selecting the best solution to solve the problem, as well as solving that problem and following up to ensure that the problem was resolved effectively. - Received and recorded feedback from customers to improve personal/business performance. - Assisted customers with placing orders, as well as field questions regarding refunds and exchanges as necessary. - Mentored/assisted new hires in building their skillsets as they transitioned into the customer service role at TESSCO.
- Assisted the Retail Director and Retail Manager with the management of all Ravens retail activities. - Assisted with issuing, distribution, and stocking of retail products throughout M&T Bank Stadium - Maintained all visual merchandising of retail products throughout M&T Bank Stadium, and helped develop ways to mold displays that would best attract customers. - Handled product check-in, distribution, and settlement for all retail events.