La Crescenta, California, United States
Patient Services Coordinator supporting a high-volume cardiovascular specialty practice at Swedish Providence. Coordinate patient care across the continuum by managing referrals, insurance authorizations, cardiovascular procedure scheduling, pre-admission planning, and communication between patients, providers, and multidisciplinary care teams. Ensure accurate medical documentation, facilitate seamless care coordination, and streamline workflows using Epic EMR while maintaining compliance with healthcare regulations and delivering exceptional patient-centered service. Experienced in navigating complex insurance processes, optimizing clinic operations, and supporting cardiovascular patients through every stage of their care journey in a fast-paced healthcare environment.
Managed scheduling for physicians and nurse practitioners, coordinating hospice and palliative care visits and ensuring appointments were confirmed and communicated via Outlook calendar. Handled clerical tasks including data entry, filing, and managing office supplies while maintaining confidential patient records. Maintained and updated EMR systems with accurate scheduling and visit records, ensuring compliance with documentation protocols. Collaborated with multiple departments to facilitate seamless communication and operational efficiency, including working closely with clinical directors to ensure completion of patient records. Processed treatment plans, physician orders, and recertifications while monitoring physician compliance with both paper and electronic medical records. Reviewed and updated insurance information, ensuring proper financial documentation for HMO, PPO, Medicare, and other insurance types. Provided back-up coverage for intake department by answering phones, retrieving messages, scheduling patients, and maintaining open charts. Participated in quality assurance initiatives and chart audits, addressing any paperwork deficiencies in a timely manner.
- Schedule patient appointments and manage daily schedule - Coordinate treatment planning, ensuring optimal patient care. - Streamlined payment collection processes for various payment types, enhancing financial operations. - Organized and maintained electronic health records (EHR) and physical charts to uphold data accuracy - Conducted thorough insurance verifications, guaranteeing seamless patient reimbursement. - Demonstrated unwavering commitment to HIPAA and OSHA compliance, safeguarding patient confidentiality and safety. - Facilitated new patient intake procedures, fostering positive initial experiences. - Oversaw the management of patient and sta daily logs, ensuring smooth practice operations. - Systematically filed and sorted patient records, enhancing accessibility and organization. - Handled a multi-line phone system, offering responsive communication and support - Overall management of social media platforms. Creative marketing management.
- Orchestrated seamless appointment scheduling, ensuring optimal grooming services for clients. - Streamlined financial transactions by expertly collecting various payment types, contributing to the salon's e cient financial operations. - Spearheaded the organization of groomers' schedules, optimizing sta fr productivity and ensuring timely service delivery. - Maintained meticulous organization of client charts, enhancing accessibility and contributing to a well-ordered administrative system. - Exhibited professional expertise in grooming and animal handling, ensuring the safety and well-being of all furry clients. - Successfully handled new client intake procedures, creating a welcoming first impression and facilitating smooth onboarding processes. - Creative social media marketing management.
- Oversaw daily operations, including ticket sales, concessions, and auditorium maintenance, to uphold high standards of cleanliness - Monitored and analyzed guest feedback and performance metrics to identify areas for improvement and implement strategies to optimize guest satisfaction and loyalty - Resolved customer inquiries and complaints promptly and e ectively to maintain a positive guest experience - Excelled in providing concession stand services, facilitating smooth orders, and handling a variety of transactions with precision - Managed team members to ensure exceptional customer satisfaction - Collaborated with other department managers to coordinate special events, promotions, and initiatives to drive revenue and increase customer engagement