Buckden, England, United Kingdom
Sometimes it can be hard to describe what you do and the benefit it brings, however after a good old think, the best way to describe me and my skills is that I deliver the best possible experience for both customers and employees alike. I take the time to really get under the skin of a problem before aiming to deliver the best solution given the usual constraints of time and money. What this has taught me is that I really love a challenge. I’ve had some great successes but also learnt some important lessons – mainly that no matter what you do, you should never compromise the final experience. At present I work in Volkswagen Financial Services commercial product team, aiming to change the way existing and prospective customers interact with us and the products and services they need. This means I need to understand the opportunities and limitations of each channel to effectively design the right solution. This could be across web, mobile web, apps, in-branch or all of them. If I had to summarise myself in 5 bullets, they’d be: - I’m unbelievably passionate about what I do - I love trying to work things out - I never claim to have all the answers but I’ll find someone who does - I relish in finding out new things about how to make a customer's life easier - I love meeting new people and chatting through issues, especially over a tea.