Singapore
• Instructional Design & Delivery: Develop and execute curricula across English, Mathematics, and Mandarin, utilising TESOL-certified methodologies to ensure high engagement and knowledge retention. • Quantitative & Analytical Coaching: Translate complex mathematical frameworks into logical, step-by-step learning modules, fostering technical accuracy and improved problem-solving skills. • Stakeholder Communication: Deliver detailed monthly academic reports for parents, providing transparent, data-driven insights into student performance and long-term learning milestones. • Differentiated Learning Strategies: Adapt pedagogical approaches to suit diverse learning profiles, ensuring that educational solutions are tailored to individual student needs and goals. Subjects taught: English, Mandarin, Mathematics
• Product Evolution & Release Management: Managed the end-to-end release cycle for new features, platform updates, and technical enhancements on the SNACK mobile app, utilising Jira to track development and ensure timely deployments. • Quality Assurance & User Testing: Elevated app performance by authoring comprehensive UAT test cases and overseeing execution, ensuring that all feature updates and fixes aligned with business requirements and user expectations. • Feature Scoping & Alignment: Facilitated cross-functional collaboration to scope requirements for upcoming product iterations, bridging technical gaps and ensuring alignment across diverse teams. • Operational Coordination: Synchronised activities across design and engineering teams to streamline the go-to-market process for continuous product improvements.
• Advisor Transition Support: Facilitated the onboarding and offboarding process for advisors, coordinating administrative tasks and ensuring a smooth transition for all parties involved. • Data Reporting & Analysis: Utilised Excel and Tableau to collect and process data, contributing to the development of management reports and performance tracking. • Cross-Functional Coordination: Assisted Marketing, Partnership, and Product teams in refining operational workflows to improve day-to-day efficiency and communication. • Enquiry Management: Supported internal and external stakeholders by addressing servicing enquiries and collaborating across departments to provide timely resolutions. • Communications & Logistics: Prepared internal presentation decks and provided logistical support for the organisation and execution of corporate events.
• Strategic Account Management: Managed a diverse portfolio of clients, serving as the primary liaison for government agencies and academic institutions to ensure project alignment and satisfaction. • Tender Management & Proposals: Led the end-to-end process for business proposals and competitive tender submissions, securing new contracts with MNCs and public sector partners. • Technical & Content Collaboration: Partnered with a global team of language instructors to facilitate the creation of customised workshop materials, translating client requirements into actionable learning objectives. • Project Lifecycle Oversight: Directed the transition from sales to execution, overseeing training programmes from initial conceptualisation through to final delivery.
• Program Coordination Support: Assisted in the logistical planning and delivery of language workshops for various organisations, ensuring all instructional materials and resources were prepared for seamless execution. • Stakeholder Liaison: Supported internal communications for training programs, helping to bridge the gap between client needs and the language teaching team. • Curriculum Assistance: Contributed to the development and refinement of training materials, collaborating with language teachers to ensure content was tailored to specific student levels and learning goals. • Operational Administration: Managed documentation for language projects, providing the foundational support necessary for successful programme rollout across different languages.
• Production & Broadcasting Support: Assisted in the daily production of the morning show and was selected to serve as a recurring on-air personality, providing live commentary and engaging with the audience. • Partnership Development: Supported the business development team by identifying and engaging potential corporate partners for show collaborations and integrated brand sponsorships. • Creative Content & Copywriting: Developed digital assets and authored professional copy for social media platforms to drive show visibility and audience interaction. • Event & On-Site Logistics: Provided essential logistical coordination for on-site events and live broadcasts, ensuring smooth operations and professional representation of the station. • Administrative Coordination: Managed various administrative tasks and production schedules to support the morning show team and streamline departmental workflows.