Dubai, United Arab Emirates
I help clients grow, stay, and succeed. With over six years of experience across ERP, SaaS, and digital transformation, I've worked with clients across the MENA region, guiding them from implementation to long-term success. I’ve led complex projects, managed high-value accounts, and now lead a team of Account Managers across multiple markets at Odoo. Whether it’s navigating a renewal, solving a business challenge, or unlocking upsell opportunities, I focus on delivering value that lasts. My background blends engineering, consulting, and client-facing leadership. I started in solution development at Etisalat, moved into ERP project management, and grew into revenue-focused account leadership. Along the way, I’ve built teams, exceeded targets every quarter, and helped companies translate technical systems into meaningful outcomes. I listen before I lead, and I believe in building strong, trusted partnerships with clients, teams, and leadership. Let’s connect! Contact: [email protected]
Lead a team of 15+ Account Managers across UAE, Egypt, and Pakistan, overseeing retention, renewals, and account growth across key markets. Built and executed regional customer success strategies focused on expansion and long-term value, consistently surpassing revenue targets. Drove internal operations, including hiring, training, pipeline management, and executive-level reporting. Played a critical role in high-value client negotiations and escalations while cultivating a team culture centered on trust, accountability, and collaborative problem-solving.
Managed a diverse portfolio of regional B2B accounts, guiding clients through onboarding, implementation, and long-term partnership success. Drove upsell and cross-sell opportunities through consultative engagement and consistent value delivery. Designed change management solutions to optimize internal processes, supporting both cloud and on-premise ERP deployments. Represented the company at industry events, serving as a key contact for lead qualification and pre-sale advisory discussions.
Led full-cycle ERP implementations for clients in manufacturing, pharma, government, and media, aligning tech solutions to business objectives. Managed internal coordination between technical and functional teams to meet complex requirements. Developed client training programs, created system customizations in XML and Python, and contributed to high-stakes initiatives like Saudi Arabia’s ZATCA-compliant e-invoicing rollout. Supported pre-sales by scoping project needs and identifying growth opportunities within accounts.
Progressed into a team lead role supporting Etisalat’s digital transformation initiatives, automation programs, and API integration projects using Microsoft Azure. Evaluated vendor solutions for core services and led system modernization across residential and business platforms. Contributed to the development of scalable, integrated business workflows while supporting end-user training and testing across multiple service verticals.
As the lead programmer with the Economics department to build a MATLAB code to find theoretical values for a study about the Marriage Dowry.
Worked with the Economics department as a MATLAB programmer to transform a theoretical equation for various projects into a code.
Designed and inspected electrical wiring systems in buildings using AutoCAD.