Pune, Maharashtra, India
A thorough professional, with excellent communication skills with 16 years of experience as an Executive Assistant to Top Management in various industries. Hard working, practical & logical approach to all activities. Always ready to learn something new and put my best foot forward. I have a "Never Say Die" attitude. Summary of my work experience: A highly organized and detail-oriented Executive Assistant with over 15 years of experience providing thorough and skillful administrative support to the CEO and other senior executives. Managed and worked with all high level top management in reputed companies like Advinus (A Tata enterprise), Convergys India and Birla A&T (now IDEA Cellular) Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. An independent and self motivated professional adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational goals Consummate professional dedicated to making the lives of busy executives easier. Providing general administrative support for top management.
Accomplished executive assistant offering 10 years of administrative experience reporting to a CEO and other top executives. Coordinated and set up high level conference calls, management meetings, special events and travel arrangements for executives. Liaising between Cross functional teams to facilitate Company's objectives Report Generation Undertaking general financial administration Updating / maintaining manual / computerized record / management information systems including system maintenance / back up files and provision of reports Editor for in-house Magazine
Correspondence Secretarial duties Travel Desk arrangements, guest house bookings Conference & training seminar bookings MIS Office administration Payroll Executive for 3 months handling salary payouts, employee queries / grievances MIS for headcount & attrition
May 1996 – April 1998 - Administration Assistant to Vice President, Customer Operations Customer correspondence Administration for Customer Operations during start up phase Secretary to VP – Customer Operations, GM - Customer Care & GM - Billing. In recognition of my initiative and versatility, I was transferred, to the Credit & Collections team that had been set up, to streamline documentation processes. April 1998 – July 2000 - Executive, Credit & Collections Department Management of the Soft Core Collection Agencies such as allocation of number of cases, ensuring regular feedback. Management of a team of 8/10 telecallers ensuring collections of 85% - 90%. Ensuring resolution within 48 hours of all irate customers & customer disputes. Management of Corporate customers Setting up & successfully implementing the Bounce Cheque Process, Customer Point Verification (CPV) and various system generated letters for the different actions taken on the system. Awarded “Achievement Award” for the year 1999 - 2000 and promoted to the next level.