Manizales, Caldas, Colombia
I have a solid background in customer service, excel in tasks such as scheduling, follow-ups, warm/cold calls, customer advocacy, managing files, classifying documents, and drafting requests for company and customer success. I bring a wealth of experience in creating seamless customer interactions, from appointment coordination to addressing customer concerns effectively. My remote work experience has equipped me with the skills to thrive in a virtual environment, allowing me to perform all required duties efficiently. I am adept at managing various tasks, consistently delivering results that drive company excellence. Additionally, my native Spanish proficiency enables me to communicate seamlessly with Latin American customers.
Invoice and Payment Management: Handled invoices, payments, and client information updates. Case Preparation: Gathered information to build strong cases and supported sales department duties. CRM Utilization: Utilized MyCase, Lawmatics and Slack for efficient case management. Legal Client Intake: Ensured prompt accessibility of documentation for attorneys. Client Communication: Maintained clear communication with clients via calls, emails, and SMS. Retainer Agreements: Created and managed retainer agreements. Document Management: Maintained and organized client documentation efficiently.
Customer Support: Provided exceptional service, resolving inquiries, tracking orders, and scheduling appointments. Sales and Technical Assistance: Assisted in sales processes and delivered remote technical support. Client Interaction and Personalized Advice: Engaged with clients, offering tailored recommendations and solutions. Billing and Order Management: Managed billing tasks and order processes efficiently within the customer advocate team. De-escalation and Time Management: Specialized in de-escalating situations and effectively managing multiple tasks and deadlines.