Greater Chicago Area
I’m a senior infrastructure and operations professional with 20+ years of hands-on experience across systems administration, virtualization, Microsoft 365, networking, security, and infrastructure support. My background started in SQL-based systems and application support and grew into broader infrastructure ownership across Windows Server, VMware, Hyper-V, endpoint management, identity and access, and network operations. I’m strongest in environments that need structure, stabilization, documentation, and practical modernization. Over the years, I’ve supported infrastructure upgrades, virtualization initiatives, Microsoft 365 and identity projects, cloud validation work in GCP, Azure migration efforts, network segmentation, and operational process improvement. I’ve also worked closely with vendors, security partners, and leadership teams to improve reliability, visibility, and long-term supportability. I’m usually brought into environments that have grown organically and need clearer ownership, better documentation, stronger operational discipline, and a more stable foundation for future growth. I do my best work in roles that value autonomy, accountability, hands-on technical leadership, and the ability to improve both day-to-day operations and long-term infrastructure planning.
Led day-to-day IT operations, infrastructure assessment, and modernization planning in a high-availability legal environment. Managed day-to-day IT operations, including endpoint support, identity and access administration, Microsoft 365 administration, escalation handling, and vendor coordination. Oversaw one internal staff member and a consultant while improving accountability, documentation, and execution consistency across support and operational priorities. Led infrastructure assessment and modernization planning for VLAN segmentation, DHCP/DNS restructuring, switch refresh strategy, and cleaner separation of network and storage traffic in a legacy environment. Identified segmentation and routing gaps affecting Hyper-V, storage, and workstation traffic; recommended dedicated VLAN design, cleaner Layer 3 traffic flow, and resilient storage connectivity to reduce operational risk and improve performance. Helped stabilize the Hyper-V environment by troubleshooting cluster, storage, and VM performance issues, including CSV-related and path resiliency concerns. Standardized onboarding and offboarding workflows through PowerShell automation, repeatable runbooks, and improved operational documentation. Supported backup and disaster recovery planning, including vendor evaluations aimed at reducing restore time and dependence on external MSP support. Created network and systems documentation, including topology diagrams, IP plans, port maps, and change logs, to reduce tribal knowledge and lower upgrade risk.
Manage IT delivery and infrastructure modernization in a PCI-regulated environment, with hands-on ownership of core systems and security improvements. Supported storage and virtualization improvements for VMware workloads, including performance and availability validation. Upgraded core switching and uplinks to 10Gb to reduce bottlenecks and improve virtualization and storage traffic performance. Delivered Dell server refresh to improve reliability, lifecycle posture, and capacity for production systems. Implemented Mimecast email security largely hands-on with Mimecast Support, including policy configuration, verification and testing, rollout, and administrative documentation. Partnered with Black Talon Services to review security posture and align hardening and remediation priorities with operational requirements. Built and maintained SOPs, runbooks, and documentation to reduce escalations and improve supportability.
Owned infrastructure, systems administration, and end-user computing across corporate and operational environments, reporting directly to the VP of IT. Led migration from aging physical servers to a virtualized Hyper-V environment, improving hardware utilization and reducing physical server footprint. Served as the primary technical owner of a Google Cloud Platform test and development environment from 2020 to 2022, supporting ERP and warehouse system validation prior to Azure migration. Built and maintained a GCP validation environment; migrated selected on-prem VMs to Compute Engine for upgrade testing and network restructuring validation. Configured GCP VPC networking and firewall rules, including restricting RDP access to approved public IP ranges and SonicWall source IPs. Supported DNS and subnet restructuring during transition from legacy 192.168.1.x addressing in preparation for Azure migration. Participated in migration of physical and virtual workloads to Azure in coordination with the corporate cloud team. Integrated Salesforce with Azure Active Directory for single sign-on and improved access management. Migrated 135 users from Mitel to Talkdesk cloud VoIP with minimal business disruption. Managed day-to-day virtualization operations across VMware and Hyper-V, supporting uptime through change control, maintenance windows, and monitoring. Maintained vendor relationships and supported budgeting and lifecycle planning for infrastructure upgrades.
Supported Windows systems, endpoints, and business applications with a focus on reliability and timely issue resolution. Administered Windows Server and Active Directory, including user and computer management, file and print services, and basic network services. Diagnosed and resolved workstation and server issues; reduced repeat incidents through root-cause fixes and documentation. Managed backups, updates, and routine maintenance to improve system stability and recovery readiness. Supported line-of-business applications and worked directly with users to restore productivity quickly. Skills: Cisco ASA, SonicWall, Routing, Microsoft Dynamics GP, Terminal Services
Built and ran IT operations end-to-end, supporting infrastructure, systems, and user productivity over long-term growth. Owned IT operations: infrastructure, endpoint fleet, identity/access, and vendor relationships. Planned and executed upgrades and migrations with minimal downtime through structured rollout plans. Built support processes, documentation, and standards that improved consistency and reduced operational risk. Delivered systems administration and troubleshooting across servers, networks, and business applications.