Belfast Metropolitan Area
Senior Technical Product Support Engineer Own and drive critical L3 escalations, ensuring timely resolution of complex, high-priority production issues across enterprise environments Lead root cause analysis (RCA) initiatives for recurring and high-impact incidents, improving long-term system stability and reliability Apply advanced technical expertise in Wireshark, SQL, Windows/Linux, and networking to diagnose and resolve multi-layered issues Provide technical guidance and direction in troubleshooting complex cross-domain problems involving backend systems, infrastructure, and integrated platforms (VMS, BMS/IBMS) Act as a key contributor in enhancing troubleshooting frameworks, processes, and knowledge sharing practices Collaborate closely with engineering teams to drive improvements, validate fixes, and influence product quality Strengthen support excellence by improving RCA accuracy, reducing resolution time, and ensuring consistent high-quality outcomes
Senior Technical Product Support Engineer (L3 Specialist) Provide advanced Level 3 support for Tyco/Johnson Controls security solutions, including VideoEdge, Illustra, ExacqVision, and integrated VMS/BMS platforms. Lead critical L3 escalations, delivering timely resolution for complex, high-impact issues Drive root cause analysis (RCA) across networking, Windows/Linux systems, databases, and application layers Perform deep diagnostics using Wireshark, SQL, and system-level troubleshooting Provide solution design, deployment, and commissioning support for enterprise video/security systems Act as a key link between customers, engineering, and product teams to drive effective resolutions Support global customers with advanced technical guidance, including demos and BOQ validation Validate new releases and features, identifying defects and improving product quality Contribute to knowledge base development and continuous support improvements Collaborate with and support L3 colleagues in resolving complex technical issues, driving knowledge sharing and improving troubleshooting efficiency Mentor L1/L2 teams through structured knowledge transfer and technical enablement
Working as Level 3 Technical support specialist for Tyco security products, VideoEdge, Illustra cameras, and Exacq products. Key Role : Solution and Designing support on Tyco Video products Working as part of a customer support team in supporting Johnson Controls customers worldwide. Providing high-level technical advice to our global customers. Providing technical support in Linux and Microsoft operating systems and applications Providing support documentation, including procedural documentation Installation and configuration of hardware, software and related IT equipment and devices Support of Windows server, network and computing Testing/evaluating new technology and infrastructure Ensure ongoing compliance with agreed standard IT solutions and related security practices To continue to develop and enhance the TYCO support portal and to drive innovation in the team. Working as a bridge between development and the rest of the team in the organization Provide offsite or onsite support for installation and commissioning of American dynamics products, VideoEdge, Victor, Exacqvision, Tyco AI and Tyco Video Security products Test new release software and devices for new features and bug findings Sales demo support for Global customers BOQ validation as per customer requirements Provide on-time support to customers on issues escalated by the Level 2 team Transfer knowledge to Level 1/2 technical support, Application engineers, and Training team for new features and development of Tyco video security products
Designing of Building Automation system Provide onsite support for the installation and commissioning of Access Control, Video Surveillance, BMS and fire alarm systems. Installation and configuration of EBI-430, EBI-500 and DVM-500, DVM-600, and DVM-610, Tema line solution Testing of Field Equipment with loop checking. Calibration of field devices as per site requirement. Front End commissioning. Preparation of site-related drawings such as Equipment floor layouts, typical installation drawings, Interconnection and wiring drawings. Preparation of engineering deliverables such as Functional description, Software description, Hardware description, Integration description, Functional block diagrams and datasheets. Preparation of the critical documents such as power consumption and heat load calculations, Cause and effect matrix. Preparation of equipment cabinet-related drawings such as cabinet location layouts, General arrangement drawings, and system wiring drawings. Maintain change order requests, raised RFIs and carryout man-hour estimation. Carryout site survey as required
TAS-AGT Systems ltd is basically JV of TATA and AGT group. TAS-AGT provides best of technology products in nation and out of nation. The company provides homeland security, anti-terrorism, anti-crime, and cyber, marine, urban as well as food security services to various clients the terms of hardware and software in the field of electronic security and surveillance. installation, testing, commissioning supervisor, integration troubleshooting, technical documentation, project management and sub contract management, and inspections, fill up the ATPs, SAT.