Los Angeles, California, United States
I am a Senior Network and Support Engineer who has been working with Microsoft technology for over 20 years. I previously worked for Microsoft as a Microsoft Onboarding Ambassador, providing Office 365 onboarding and support services. I have been working with Office 365 since 2013 where I was part of a migration from Google Apps for Business to Office 365. After that I completed a two-year contract providing Office 365 support and administration at L.A. Metro. I have also worked with companies such as L.A. Metro, Keck Medicine of USC, Electro Rent Corporation, LensCrafters, Hilton Hotels, Fujitsu America Inc., Pabst Brewing Company, First Republic Bank, and Konami Digital Entertainment among others. More recently I worked on a Windows 11 upgrade project at Cedars-Sinai and have continued providing contract-based IT support, deployments, upgrades, and field services for a variety of clients across the Los Angeles area.
• Provided onsite desktop support for executive and C-level staff at Avison Young during a contracted engagement, delivering workstation setup, troubleshooting, and end-user support within a corporate office environment. • Supported operations at a Proctor & Gamble manufacturing plant through a contracted desktop support engagement, assisting warehouse and logistics staff with workstation deployment, troubleshooting, and technical support within a PPE-compliant distribution facility. • Delivered desktop support services for Smart Source Inc. during a contracted assignment, performing hardware and software troubleshooting, workstation configuration, and end-user technical assistance. • Performed Point-of-Sale (POS) upgrade deployments for luxury retail brands including Kering, Gucci, Yves Saint Laurent, Balenciaga, and Bottega Veneta, installing and configuring updated POS hardware and software systems in retail store environments. • Conducted enterprise printer upgrade installations for Epson, deploying and configuring network printers, performing connectivity validation, and ensuring operational readiness. • Contracted with Barnes & Thornburg to support large-scale Windows 11 upgrades, installations, and deployments for new user systems in a legal enterprise environment. Responsibilities included unboxing and configuring laptops, performing OS migrations, troubleshooting compatibility issues, and providing on-site end-user support. • Performed Verizon Internet Gateway Cube installations for residential and small business customers across Los Angeles. • Installed Clear Captions VOIP phone systems for residential clients, ensuring successful network integration and providing end-user training. • Supported office relocations by setting up workstations, connecting peripherals, and delivering Day 1 onsite technical assistance. • Conducted onsite Kaseya remote management software installations for pharmacy networks as part of the Thrive Remote Support project.
• Supported Windows 11 upgrades for 3,500 workstations across multiple hospital departments, including clinical and laboratory environments. • Configured and maintained specialized medical applications to ensure seamless functionality for healthcare staff. • Managed data backup and recovery processes for doctors, physicians, and clinical staff to safeguard sensitive patient information. • Delivered end-user desktop support, addressing hardware, software, and connectivity issues for hospital personnel across administrative, clinical, and laboratory work areas. • Implemented security measures, including antivirus updates and encryption, to comply with HIPAA regulations. • Set up and deployed new user accounts, workstations, and network printers for medical and administrative teams. • Provided training and guidance to healthcare professionals on IT tools and systems to enhance efficiency and compliance. • Conducted onsite diagnostics for mission-critical medical devices, laboratory workstations, and clinical systems to minimize downtime in patient care and diagnostic areas. • Collaborated closely with IT project managers and clinical engineering teams to align technical solutions with hospital protocols. • Ensured seamless cutover and user adoption during phased workstation rollouts, minimizing disruption to patient services.
• Provide support and administration for Microsoft Office 365 and cloud-related business applications. • Account creation and onboarding for all new LA Metro Employees, including access to shared drives, shared mailboxes, and Metro Network resources. • Creation of new Metro share drives, shared mailboxes, and Network resources. • Provide onsite desktop and remote desktop support for Metro employees, via Teams or hands-on. • Set up Office365 users, mailboxes, licenses, and online email accounts, and configured them for use on the clients Pc’s and mobile devices. • Set up and troubleshoot client's Office365 applications and Outlook email accounts, as well as set up groups, calendars, shared calendars, contacts, and distribution lists. • Work remotely once a week from home.
• Completed a service desk level 2 position, which included help desk, desktop and remote support due to the Covid-19 pandemic. • Provide support for all Securitas corporate end users, C-level executives, departments, and security guard officers. • Provide daily technical and break fix support for their laptop and desktop environment. • Provide support and administration for Microsoft Office 365 and cloud-related business applications. • Technology Preparation of new employee cubicles including laptop/desktop application installation and environment setup according to department, and configuration of their IP Phones.
• Worked as an Office 365 onsite network consultant and liaison to facilitate technical communication between the Village Family Services IT team and their managed services provider. • Provided best practices consultation for a staged Office 365 migration for 150 users, using SkyKick SMB migration suite, from Exchange 2010 server. • Recommended SkyKick migration suite Source Side Impersonation (SSI) and password synchronization tools to be used during the migration, to keep their data in compliance with HIPPA and PCI regulations. • Provide onsite desktop and remote help desk support for all The Village Family Services end users. • Provide daily technical and break fix support for their PC laptop/desktop environment. • Created new laptop and desktop images based on end user and department, as well as setting up new user accounts, permissions, and mailboxes in Active Directory. • Resolve daily incident tickets submitted by end users, averaging 3 -5 a day.