Seattle, Washington, United States
Sanjay is a seasoned technology leader with over 30 years of experience turning disruptive ideas into scalable, production-ready systems. As the VP of Checkout and Identity Solutions at Amazon, he led the development of groundbreaking retail technologies, including Just Walk Out, a multimodal AI system that integrates data from cameras, weight sensors, and other inputs to deliver a seamless, checkout-free shopping experience. He also spearheaded the creation of the Dash Cart, which uses computer vision and sensors for smart shopping, and Amazon One, a biometric identity and payment solution powered by advanced AI. The AI behind Just Walk Out leverages transformer-based models to process multimodal data streams in real time, ensuring accuracy in complex scenarios such as overlapping shopper interactions or obscured views. Its self-learning capabilities enable it to adapt to diverse store environments, delivering scalable and frictionless retail experiences globally. Earlier in his career, Sanjay led the global deployment of Amazon’s Demand Forecasting System, a pioneering innovation that analyzed massive datasets spanning millions of products and transactions. By applying advanced machine learning models, this system optimized inventory, improved supply chain efficiency, and minimized waste across Amazon’s vast e-commerce operations. At Auger, Sanjay is tackling an even bigger challenge: rebuilding the supply chain from the ground up with AI-driven platforms.
(Started in this organization as a director and was promoted to VP in March 2019) Responsible for the Physical stores technology team that includes a:) world’s most advanced retail technology to create a shopping experience with no lines and no checkout (Just Walk Out store), b:) all technology that powers any Physical stores starting from Point of Sale, Warehouse Management system to all the tools required in-store and corporate, c:) Smart Carts and d:) Amazon One (Biometric Identity and Payment systems). Just walk out technology is also used by third party retailers. Some of the key achievements are • Launched first Amazon Books Store in November 2015 - first brick and mortar offering from Amazon • Launched World's first cashireless Amazon store in 2017 • Launched Amazon’s first traditional grocery store in 2019 • Launched World’s first cashireless Just Walk Out fullsize Grocery store in 2020 • Launched biometric and payment identity systems that uses palm • Grew the team from inception by building a diverse leadership team; internal and external hiring • Established dedicated Information Security team for Amazon Physical Retail Stores • Built Amazon’s first Point-of-Sale terminals and customer facing systems for Physical Retail – including hardware, software, mobile design and development • Built and manages services to support Omni-Channel retail experience across stores - Catalogs, Merchandizing, Supply Chain (automatic replenishment of products to stores), Checkout (customer ordering and payments), Inventory Management and In-Store Associate Experience tools.
(Started in this organization as a Senior Manager-Software Development and was promoted to Director in Oct 2012) • Established dedicated Retail Business Services (RBS) team at Amazon to support all locales worldwide o Established strategy to improve efficiency by eliminating manual tasks by automation and system development o Transitioned manual tasks executed by vendor and in-stock managers to in-house team o Automated or eliminated manual tasks by building efficient systems and tools • Increased product lines supported from 41 in 2009 to 151 product lines worldwide • Grew team by 866% over 4 years • Expanded RBS to 3 locations in Romania, China and Bangalore- India for worldwide coverage • Built operations, training, program management and engineering functions in RBS • Achieved 179% New item setup adoption (NIS) productivity increase, improving quality by 430 bps
(Started in this organization as a Manager-Software Development and was promoted to Sr. Manager in September 2008) • Responsible for managing the worldwide forecasting team for Amazon.com • Built automated systems for forecasting customer demand and inventory replenishment strategies for 10 MM products worldwide • Implemented forecast distributions, factoring in out of stocks and future price/promotions in forecast calculations resulting in $4-5MM savings annually due to improved forecast accuracy and inventory turns. • Improved forecasting infrastructure to reduce the processing pipeline time by 60% • Integrated Amazon Buying systems (Procurement, Forecasting, Buying and Vendor systems) into Joyo.com (acquisition) with no downtime or business impact
• Led the program to setup offshore fulfillment from Isle of Jersey for amazon.co.uk • Coordinated activities (scoping, technical architecture and deployment) across large cross-functional spanning across 50+ engineering, operations and category teams
• Lead program management and solution delivery for several clients of Zensar Technologies • Key Clients included Cisco Systems and Sprint • Key Projects: o Managed and implementation of “Quote to Order Entry” redesign project for Cisco systems, including b2b ordering and commerce tracks o Managed and implemented several critical projects for Sprint such as developing a content management solution for the Sprint local business and building a b2b website (sprintbmo.com) • Scope of work included drafting project proposal to clients, governance (estimation/proposal/roadmap), technical architecture/design and managing teams ranging from 15-23 engineers comprising of program managers and software engineers (offshore and onsite)
• Designed and developed software solutions for clients (Fujitsu, Rockwell and Shomiti Systems) of Zensar Technologies • Performed end to end design development and testing of software systems and solutions