France
Senior Ticketing & Event Operations Executive with over 17 years of international experience delivering large-scale, high-profile sports and entertainment events. My career spans the entire ticketing ecosystem — from global governing bodies and event organizers (FIFA, UEFA, Ryder Cup, Formula 1) to live entertainment production (Gérard Drouot Production), and leading ticketing technology provider Secutix. This unique cross-sector background provides me with a true 360° strategic understanding of ticketing operations, revenue optimization, systems architecture, stakeholder governance, and fan experience delivery. I have contributed to the successful delivery of some of the world’s most complex events, including multiple FIFA World Cups, UEFA EURO, UEFA Champions League Finals, Ryder Cups, and major concerts featuring artists such as Elton John, Lenny Kravitz, and Nicki Minaj. At executive level, I bring: • Strategic oversight of end-to-end ticketing operations • Governance and stakeholder management across multi-national environments • Revenue protection and optimization strategies • Technology implementation and digital transformation expertise • Risk management and regulatory compliance in high-demand global events • Cross-functional leadership in fast-paced, high-pressure environments I operate at the intersection of strategy, operations, and technology — aligning commercial objectives with operational excellence to deliver secure, scalable, and revenue-driven ticketing solutions for world-class events.
• Key market expert for AXS.; requires proactive research and communication with clients • Primary relationship holder with clients, ensure the highest levels of client satisfaction resulting in contract renewals • Accurately track and report all client interactions to ensure consistent, high-quality service • Assist with event and promotion configuration for full-service clients • Troubleshoot and resolve or escalate technical support issues • Requires extreme attention to detail as well as excellent time management and communication skills. • Vital part of a rapidly growing ticketing team responsible for implementing the AXS ticketing platform and all products / services in the region • Develop best practice processes that ensure AXS continues to provide superior service for our ticketing partners
• Planning and co-ordinating the deployment of the solution according to standard process and tools • Delivering projects and tasks on-time, within scope, to quality and budget • Coordinating internal resources and third parties/partners for the flawless execution of projects • Organising and leading business and technical workshops to understand customer needs and goals • Organising and leading project review boards and steering committees • Organising training, ensuring that customers are confident in the use of the solution • Performing risk and issue management to minimise project risks; propose and implement appropriate remedial actions when required • Co-ordinating and providing client event support, both on-site and remotely • Acting as the principal point of contact for customers throughout the life of the project(s) • Ownership of projects throughout the delivery lifecycle
• Implementing and running ticket sales for the French Grand Prix – Le Castellet; • Setting up the event in Aparte (grandstands configurations, quota management, pricing) • Setting up Packages • Quota management and space allocation; • Allocation of tickets for Tour Operators and external distributors, from ticket requests, quota management to distribution phases; • Management of the website back office • Liaising with the finance department and third parties on payments, reporting and reconciliation issues; • Supporting and coordinating the customer service provider; On site: • Managing a team of Volunteers • Ensuring an efficient ticket collection/printing process • Supporting/Liaising with safety and security • Supervising queue/facility management • Crisis and risk management
• Setting up events in Trium (venue configuration, quota management, pricing) • Setting up VIP Packages proposed by the producer or the artist • Writing up sales orders for distributors • Following up sales with distributors, venues and co-producers • Implementation of promotional rates • Venue configuration and quota management including invitations and labels requests • Bi-weekly management of tickets sales in PIMS • Preparing ticketing counters ahead of the event (printing of invitations, pre-printing for last minute sales in venues) • Management of access control files • Checking all the distributors proceeds, then generating the final revenue order after the show