Brazil
Profissional de Operações e Comércio Exterior com mais de 7 anos de experiência em empresas multinacionais nos segmentos de Oil & Gas, Shipping, Supply Chain, Logística, Importação e Exportação. Sólida experiência na condução de operações, gestão de processos, relacionamento com clientes internos e externos, fornecedores e stakeholders, promovendo a integração entre diferentes áreas para garantir eficiência operacional, conformidade e excelência na prestação de serviços. Forte atuação em comércio exterior, logística marítima, operações de bunkering, documentação, compliance, análise de indicadores (KPIs), melhoria contínua de processos e suporte às operações. Vivência internacional no Brasil, Estados Unidos, Portugal e Reino Unido, desenvolvendo comunicação intercultural, adaptabilidade e colaboração em ambientes multiculturais. Disponível para oportunidades remotas internacionais.
Managed reservations and guest check-in/check-out processes Supported daily operational activities in a fast-paced accommodation setting Assisted international guests and front-desk coordination Developed communication, organization, and customer service skills.
Lived in the United States as part of a Cultural Exchange Program, gaining international experience in a multicultural setting. During this period, I developed strong English communication skills, adaptability, independence, and interpersonal abilities through daily life and interaction in an international context. This experience strengthened my ability to work and communicate with people from different backgrounds, while improving my cultural awareness, flexibility, and problem-solving skills.
Responsible for the southeast bunkering operations front; Creation of an operational strategy for maritime supply; Monitoring of bunkering operations; Service to internal and external customers; Preparation and control of documentation; Database control for KPIs; Learning in the area of new projects.
Responsible for internal and external customer service; Conducting Audit in the processes of clearance of Import and Export; Issuance of Bill of Lading, release of vessel clean up; Monitoring schedules, creating and closing trips; Monitoring and allocation of containers, reception of cargo on board; Experience with government, merchant and single portal systems; Conducting training.
Customer Service - Service for VALE contracts; Analysis and assistance regarding possible errors in NF issuance and taxation; Forwarding of pending issues to the responsible areas of suppliers; Follow-up of pending issues with the responsible sector Registration and Compliance Center – Responsible for analyzing the documentation necessary for Supplier certification.