sandip prajapati

Senior Executive IT

Vadodara, Gujarat, India

About

I am working as a Sr Executive - IT with JDM Scientific research Org.Pvt.Ltd. in Vadodara, Gujarat, India. I am responsible for managing Windows Administration, Networking, Client servicing ,Technical support & respective various technologies. I am having total around 15 years of experience in IT & last 6 month I am being with this company . My contact number is mentioned below where you can reach me. Now I look forward to hear from you to have one on one discussion to conclude on positive note. Best Regard, Sandip Prajapati (+91 9825863778)

Experience

  • Senior executive IT at JDM Scientific Research Org. Pvt. Ltd.

  • Senior Executive IT at SCHURTER Electronics (India) Pvt. Ltd.

  • Officer-IT at BEST VALUE CHEM PVT LTD

  • Senior Executive IT at S.D.Fine Chemicals Private Limited

  • Desktop Support Engineer at Silicon Systems

     Installing and configuring computer hardware operating systems and applications  Monitoring and maintaining computer systems and networks  Deal with users face to face or over the phone to resolve issues  Troubleshoot system, network, hardware and software issues  Troubleshoot printer issues  Responding within agreed time limits to call-outs  Working continuously on a task until completion (or referral to third parties, if appropriate)  Managing open and pending cases  Rapidly establishing a good working relationship with customers and other professionals  Testing and evaluating new technology  Responsible in the maintenance of all computer hardware, Peripherals, Network Infrastructure and other basic software relating to the organization’s operations  Provide day to day support to customers using industry standard practices  Resolve service requests, communicates recommendations and works with and/or informs the appropriate IT consultant/manager, where appropriate  Responsible for Incident & Problem tracking  To update the latest trends of all hardware and software  To ensure that all technical computer system failures must be done immediately to avoid delays of the organization’s daily task  Manage desktops of the assigned customer accounts  Create, modify and delete users & computers in AD Act as a single point of contact for phone calls, online ticket and chat from staff regarding IT issues and queries  Receiving, logging and managing calls from internal staff via telephone  Maintaining an Asset Database and track changes  1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as , Laptops, PCs, Thin clients, and Printers.  Troubleshoot basic network issues such as Wifi, LAN, ADSL and VPN