Beuningen, Gelderland, Netherlands
Experienced business project manager & consultant. My track record as project manager spans more than 25 years. I`ve specialised as business project manager, and have delivered projects for both B2B and B2C. I`m specialised in the area of product development and the transition of developments to (customer & business) operations. I have been engaged by creatives, product management, online managers, innovation managers & marketeers. Products & services developed span Online/webcare and offline support channels Self-support Digital transformation Portals & apps, including customer facing services on CPE (SamKnows, Plume) CRM & Customer operations applications (Salesforce, Oracle) CPE (Compal, Motorola) Business intelligence applications (CRM, Cassandra) I have a proven track record in delivering IT projects underpinning an effective management of processes like fulfillment, assurance & billing. I will manage a smooth transition of services to operations & in-life product management, taking care of all aspects of operational & business readiness like saleability, supportability & serviceability I can help you in integrating your go-live plans with marketing campaigns based on target customer or prospect groups, be it based on a soft or full launch, engaging any level or type of customer support. --- I`ve been end responsible for a lot of the product and service introductions at Ziggo until mid 2016, that touched the embedding into processes as well as the platforms with which these products are presented to customers. I`ve delivered online services (portals, apps) as well as (digital) marketing campains, leaning heavily on BI. I am aware of most current benchmark technologies in online delivery, as well as the more common IT practices.
Independent contractor
Deutsche Glasfaser focuses on the roll-out of Fiber in specific geographical markets in Germany. 60% of the effort is in construction (fiber & sites). My responsibility is to oversee local roll-out projects as well as for the end-to-end design and implementation of various pilots within the DG Footprint that are driven by technological innovation but whose impact on customer acceptance and experience must be tested in practice. In concrete terms, these innovations intervene - In the HR domain (Academy Trainees & Partners | Standardization of Skills and Output) - in the engineering domain (testing new network concepts) - in the operational domain (innovation in fulfillment)
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