Gurugram, Haryana, India
Global Procurement, Supply Chain and Operations leader with 25+ years of experience across Telecom, Electronics manufacturing & Hospitality, leading Procurement / Digital transformation, large-scale global operations, GCC/GBS capability building and enterprise service delivery. Currently serving as Director - Global Procurement Operations at IHG Hotels & Resorts, leading multi-functional procurement operations from the India GCC and supporting global capability expansion, service excellence, Digitalization, analytics and operating model maturity. Across leadership roles at IHG, Orange Business, Flex, Nokia and Bharti Airtel, I have built and scaled global teams, led procurement and supply chain operations across regions, driven transformation agendas and delivered measurable improvements in efficiency, governance, service quality and stakeholder experience. My experience spans: - Digital Transformation, automation & analytics in Global Procurement & Supply Chain - Global Procurement & Supply Chain operations including Global Logistics & Order fulfilment - GCC / GBS build, scale and operating model evolution - Sourcing & Contracts - Supplier / Partner Management - Master Data Management - Business/Operations/Process Excellence, governance and continuous improvement - Cross-functional and cross-cultural leadership across APAC, Europe, Americas and MEA I bring a blend of execution depth and transformation leadership - combining operational discipline with the ability to redesign processes, build teams, strengthen governance, embed automation and create scalable business capability. Over the years, I have led diverse teams across global environments, managed complex stakeholder ecosystems and helped organizations move from fragmented operations to more mature, insight-led and high-performing service models. I am particularly passionate about: - Building future-ready Digitally & AI enabled procurement and supply chain capabilities - Strengthening GCC/GBS value beyond transactional delivery - Creating high-performance cultures anchored in people, process and technology - Driving operational excellence through automation, data and continuous improvement - Guiding/Coaching/Mentoring/Enabling People & becoming partner in their learning & growth
Leading Global Procurement Operations from the India GCC for IHG Hotels & Resorts, with responsibility across multi-functional teams including :- - Sourcing & Contracts - Procurement - Procurement Support - Supply Chain - Digitalization - CI, Analytics - Procurement Excellence - PMO Lead a diverse organization of approximately 40+ FTEs in a global matrix environment, partnering with functional leaders and stakeholders across regions to strengthen service delivery, governance and capability maturity. Support procurement operations covering approximately US$100M annual spend, while enhancing service quality, operational visibility and stakeholder confidence. Drive the India hub agenda across service catalog expansion, operating model evolution, digitalization, automation, continuous improvement, talent development and leadership visibility. Establish systems tools, processes ; launch, drive/lead initiatives for GCC governance, capability & capacity building including Measurements, Audits, engagement, NPS (Customers & Employees) Lead development of the Live Dashboards / Cockpit as a “one source of truth” for performance reporting and leadership decision-making through Tableau / Power BI-based visibility. Advance the digital agenda through GenAI tool rollout, Ticketing tool implementation & process digitization initiatives to improve efficiency, user experience and capability. Launched and institutionalized local engagement and governance mechanisms, including Monthly Connects , Reviews and capability-building interventions for stronger team integration and performance. Introduced and sponsored the CI framework, piloting it within Procurement Support Services to build a stronger culture of innovation, ideation and measurable benefits realization. Partner with senior global leaders to strengthen India GCC positioning as a strategic capability center, moving beyond transactional delivery toward scalable, value-creating global ops.
Led International (Global) Procurement & Supply Chain Operations of Orange Business with Teams across 15+ Countries (Americas - North & South, Europe, Middle East & Africa, APAC) as India GCC/MSC Site Lead for International Supply Chain led India based Teams. Led the following Functions with the Functions/Functional Heads reported/ing to me : - Central Procurement Operations Heads (Procurement - Hardware , Software, Licenses ; Spares ; ESG/Green Act/Sustainable Supply Chain/Circular Economy; Spend ~700Mn + Euros ; ~120 FTE (Insource + Outsource)) - Supplier Base / Vendor Management (~1000 + Suppliers ) - Operations Excellence (CI, Reporting & Analytics, Transformation, Digitalization & Automation) - Software Management (COE creation for e2e S/w management) - Regional Supply Chain Heads - (Last mile delivery, International fwd & reverse Logistics, Warehousing, 3PL/4PL Management, ESG/Circular Economy, Repairs, etc.) -- Americas (team based at NAM & LAM) -- EMEA (team based in Europe) -- APAC (team based in APAC)
Led 3 Functions in GBS GPSC - I) "Innovation" - Strategic, Transformation, Digitalization & Automation initiatives at 3 levels : a) Bottom layer - Hyperlocal, local level - Individual, Team level involving Desktop Automations b) Mid-layer - Cross-functional - Automations on processes impacting different functions & processes c) Top layer - Enterprise level - Big ticket automation with Global scope or running across verticals Process & Operations Excellence for Global Procurement & Supply Chain (Procurement - Direct & Indirect, Planning, Inventory, Master Data Management, Freight & Logistics, Quality, SCI , Biz. Mgmnt) using RPA, Low/No code, OCR, Tableau & other tech. - Implementation of Transport Management System (TMS)/Shipment Visibility Platform - Support Maintenance, upgradation, deployments of Flex Pulse™ - the cloud-based intelligent s/w platform of Flex (Pulse / Tableau based live Dashboards, Pulse Center) II) Global Freight & Logistics Function - 150+ FTE, supporting WW Operations - e2e support to F&L delivery through 200+ Freight forwarders (Global/local, Strategic partners) III) Master Data Management (Procurement/Vendor) - 60+ FTE supporting WW Operations Led a group of Supplier Business Managers (SBMs) :- - Responsible for allocation of Share of Business to Suppliers, - Handling Preferred / Non-Preferred Supplier base, - Resolving T&Cs conflicts including Price, Lead Time, MOQ, SPQ, Cancellation & Returnable terms, etc. - Increasing penetration of SMI (Supplier Managed Inventory) with Suppliers, - New Vendor Code Set-up, - Supplier Ratings, - Managing supplier delivery (OTD & consignment) performance, forecasting and managing cost reductions (in terms of purchase price variance – PPV, volume rebates, payment term discounts and configured cost reductions) through RFx (RFQs, RFCs, RFIs) , System (ERP) updates Skills - Biz. Insights & Relationship Management, Contract Negotiation, Market Analysis, Resource Allocation, Supplier Management
o Led end-to-end daily Global Service Operations (Global Freight & Logistics - Forward & Reverse, Distribution & Order Fulfilment) for India, APJ (APAC + Japan), MEA & China o Provided Service in a complex Business model, serving to a Customer base of 150+ Customers across 80 Countries in MEA, APJ, China & India. Responsible for ~50% of entire HWS volume o Engage with all leading Global & local LSPs to provide end-to-end Logistics & Distribution services o Provide support to Europe & Americas region on transactions from GBS/GSO (Global Service Organization) o Led Strategic & Transformation initiatives in Nokia HWS as per biz./customer needs including Biz. integrations (xMoto with Nokia, Alcatel-Lucent with Nokia); exploring different Biz. models for meeting customer requirements (e.g. through GDC or direct delivery or creation of New RLC), Asset Recovery, Outsourcing/Insourcing, etc. o Engage with Global Stake-holders - Suppliers, HWS Teams and Internal customers (Regional HWS, CTs, etc.) o Lead activities on circular economy , supporting Goals on Sustainability • Repair Buyers/Refurbishment • Reverse Logistics/Returns Management • Repair Part Planning o Lead/drive/mentor Continuous improvement Projects , drive Lean & 6 Sigma certifications in Team o Lead High performance teams of on-roll and outsourced resources
Standardization – Creating Processes for functions to meet Business deliverables linked with Customer requirements Process Measurement – o Driving measurement (Process performance and Variance) of key processes through Sigma Score. Identification and monitoring of Process KPIs through monthly Sigma Score dashboard Process compliance o Ensuring Process compliance through regular Audits, Process Awareness Workshops o To close loop the audit findings with auditee & an auditor. Assist the process owners in doing the root cause analysis & action planning to close the non-compliance (if any). Presenting MIS on Audit points to Management Continuous Process Improvement o Drive Process improvement (Performance and variance) through Six Sigma / Lean Projects o Driving National level Process Variation Reduction (PVR) Projects on 10 key identified KPIs to reduce variance within and between Hubs/Circles). Presenting in-depth analysis to Management on Improvement Projects fortnightly/monthly progress o Releasing regular dashboards including automated tracker to enable generation of automated reports and dashboards with minimal action from Project team Continuous improvement through Knowledge Management – Spreading awareness and culture of Best Practice Sharing and replication across Organization to reduce KPI variance within and between Hubs/Circles Managing ongoing decisions regarding reports design, data collection, data analysis, and methodology. Working with various functions to develop statistical analyses that address proposed management questions. Analyzing data with basic statistical methods, interpreting results and providing written summaries/presentation of data analyses Employee Engagement & Team management – Six Sigma Trainings (Green, Yellow and White Belt Training) across Hubs, Team engagement initiatives
Driven the Service Excellence activities for CS, Telemedia Managed CS MAPA (Customer Service Management Accouting and Performance Analysis), Manage the Annual CS Budget, Budget vs. Actual spend analysis Telemedia Customer Complaints - Analysis and presentation to Management, Reporting to Trai
Process Standardization/Improvement/Re-engineering/Measurement Mentored Six Sigma Projects - GB, YB, WB Undertook BB Six Sigma Projects Imparted Six Sigma Training in Circle - GB, YB, WB Process Measurement - Sigma Dashboard for key KPIs in Circle Knowledge Management (Best Practice Replication/Sharing) across Circle Process Audits BPMS - Managed Bhartiyam (Airtel Process Repository & BPMS)