Metro Manila
Over 24 + years with various business functions across Operations , Work Force, Project Management and Partner/Vendor Management managing various facets of business process outsourcing, including customer service, credit card processing, health care, migrations & project management. Has a track record of managing complex business operations and driving results via digital solutions driving operations transformation working with multiple partners across Geographies including US,UK,Philippines and APAC Specialties: • Operations Management & Service delivery • Transition & New Business Migration • Customer Service • Operational Excellence • Managing Operating Expense & Saves • Lead migration and delivery of customer service and site operations • Manage Operating Expenses • Negotiate and execute on contractual and service agreements
Lead migration and delivery of customer service and site operations. Manage Operating Expenses Negotiate and execute on contractual and service agreements. Responsible for Business Continuity and Crisis Management . Coordinate with staff functions for process delivery and staffing management. Employee Related: Manage Employee Engagement and Strategy to drive reduction in Site Attrition Select Premium Talent Managed personnel functions including hiring, performance appraisals, movements and vacation schedules. Mentor, develope and provide coaching and feedback to new managers.
Over 12 years with various business functions across Operations , Work Force and Project Management managing various facets of business process outsourcing, including customer service, credit card processing, migrations & project management. Has a track record of managing complex business operations and working with multiple partners across Geographies including US & UK. Specialties: • Operations Management & Service delivery • Transition & New Business Migration • Customer Service • Operational Excellence • Managing Operating Expense & Saves