Noida, Uttar Pradesh, India
I am a Quality Professional with 11+ years of experience in injection molding and assembly manufacturing across home appliances, automotive, and electrical industries. I specialize in end-to-end Quality Assurance & Quality Control (QA/QC), including IQC, IPQC, OQC, audits, customer handling, and new product development (APQP, PPAP, FMEA). I have worked with leading OEM customers such as LG, Samsung, Daikin, Honda, Philips, Panasonic, Havells, Lumax, Subros, Honeywell, and Orient. My core strength lies in improving process quality, reducing rejection, handling customer issues effectively, and ensuring audit compliance. Seeking a Quality Manager / Head of Quality role to drive strategic quality initiatives and operational excellence. 1. Key Skills: 7 QC Tools & CAPA PPAP, FMEA, MSA, SPC Root Cause Analysis (5 Why, Fishbone) Injection Molding Defect Analysis ISO/IATF 16949 Audits Quality Assurance & Process Control Customer Complaint Handling Rejection Reduction & Kaizen Team Leadership & Training Documentation & MIS Reporting 2. Process & Improvement Skills Lean Manufacturing Principles Kaizen (Continuous Improvement) 5S Implementation & Auditing Poka-Yoke (Mistake Proofing) Cycle Time & Rejection Rate Reduction Process Optimization (especially in Injection Molding/Assembly) 3. Managerial & Cross-Functional Skills Customer Complaint Handling (8D, 5 Whys, Ishikawa) Supplier Quality Management (Incoming Inspection, Vendor Audit) Documentation & Report Preparation Communication with Internal Teams, Vendors, and Customers Leading Internal & External Audits Prepare and maintain documents like PPAP, APQP, SOPs, work instructions, and inspection reports. Proficient in handling quality metrics and daily quality reports. 4. Digital/Software Skills (Optional but Valuable) ERP (Quality Module) MS Office (Excel – Pivot, VLOOKUP, Charts for Quality Data) Quality Management Software (if used in your company) 5.Customer Interaction & Complaint Handling Manage customer complaints using 8D methodology. Coordinate with cross-functional teams to ensure quick resolution and customer satisfaction. Team Handling & Training Lead a team of inspectors and train operators on quality standards, visual inspection, and defect identification. Conduct regular quality awareness sessions. New Product Development (NPD) Participate in mold trial evaluations and capability studies. Support validation of new products with quality planning and first-piece approvals.
• Managing complete quality operations including IQC, IPQC, and Final Inspection • Handling customer complaints and ensuring timely closure with effective CAPA • Conducting Internal Audits and supporting External Audits (ISO, IATF, EMS, OHSAS) • Ensuring compliance with ISO 9001:2015 & IATF 16949:2016 standards • Preparing and reviewing quality documents such as Control Plan, FMEA, SOPs, and Work Instructions • Leading root cause analysis using Why-Why and Fishbone techniques • Monitoring process performance through SPC and implementing improvements • Coordinating with cross-functional teams for quality improvement and defect reduction • Managing customer requirements and maintaining strong customer relationships • Driving continuous improvement and cost-saving initiatives in production processes
Strong knowledge of international standards such as ISO 9001:2015, IATF 16949:2016, EMS, and OHSAS, ensuring compliance across all processes. Skilled in applying quality tools like Root Cause Analysis (Why-Why, Fishbone), CAPA, FMEA, Control Plan, PPAP, SPC, and 7 QC Tools. Key Expertise: Leading end-to-end quality operations including IQC, IPQC, and Final Inspection • Handling customer complaints and ensuring effective closure through CAPA • Conducting Internal Audits and coordinating External Audits (ISO 9001, IATF 16949, EMS, OHSAS) • Ensuring adherence to quality standards and customer-specific requirements • Preparing and reviewing quality documents such as FMEA, Control Plan, SOPs, and Work Instructions • Performing Root Cause Analysis using Why-Why & Fishbone techniques • Monitoring process capability using SPC and driving process improvements • Managing supplier quality issues and ensuring incoming material quality • Coordinating with production, design, and maintenance teams for quality improvement • Leading a team to achieve quality targets and improve operational efficiency Key Achievements: • Reduced in-process rejection by 2% through implementation of process improvements • Improved customer complaint closure time by 100% with effective CAPA system • Successfully handled multiple customer audits with zero major non-conformities • Implemented quality tools (SPC, Poka-Yoke) to enhance process capability • Achieved significant cost savings through defect reduction and process optimization • Strengthened supplier quality system leading to reduction in incoming defects
Quality professional with 4+ years of experience in injection molding manufacturing, currently working as Senior Engineer – Quality in the automotive and lighting components industry. Specialized in ensuring product quality, process control, and customer satisfaction in high-volume production environments. Hands-on experience in managing end-to-end quality functions including Incoming Quality Control (IQC), In-Process Quality Control (IPQC), Final Inspection, and Customer Complaint Handling. Strong exposure to automotive quality requirements and customer-specific standards. Well-versed in quality management systems such as ISO 9001:2015 and IATF 16949:2016, with practical experience in Internal and External Audits. Proficient in applying core quality tools including Root Cause Analysis (Why-Why, Fishbone), CAPA, FMEA, Control Plan, PPAP, SPC, MSA, and 7 QC Tools. Demonstrated ability to reduce defects, improve process capability, and drive continuous improvement initiatives. Experienced in handling customer audits, resolving field complaints, and coordinating with cross-functional teams for quality improvement. Key Responsibilities: • Managing IQC, IPQC, and Final Inspection activities for automotive and lighting components • Handling customer complaints and ensuring timely closure with effective CAPA • Supporting and conducting Internal & External Audits (ISO 9001, IATF 16949) • Preparing and maintaining quality documents such as FMEA, Control Plan, SOPs, and Work Instructions • Performing Root Cause Analysis using Why-Why and Fishbone techniques • Monitoring process performance using SPC and driving improvements • Managing PPAP submissions and ensuring compliance with customer requirements • Conducting MSA studies and ensuring measurement system reliability • Coordinating with production, tool room, and maintenance teams for defect reduction • Ensuring supplier quality and incoming material compliance
"Quality Engineer with strong knowledge of injection molding, responsible for monitoring product quality, handling defects, solving problems using tools like 7QC and 5 Why, and supporting audits to ensure customer satisfaction and continuous improvement."