Greater Hyderabad Area
Technology Leader with 19+ years of experience driving IT Service Delivery, Cloud Transformation (AWS & Azure), and FinOps including emerging AI/GenAI cost governance across global enterprises in Chemicals, Oil & Gas, Automotive, and Healthcare. Over the years, I have led $100M+ cloud portfolios, delivered 60%+ cost avoidance through FinOps and automation, and driven multi million dollar savings through vendor consolidation and contract optimization. As AI and GenAI workloads scale across enterprise cloud estates, I bring that same discipline to AI cost governance building visibility into AI/ML spend, closing shadow AI governance gaps, and establishing unit economics (cost per inference, cost per token) that help innovate with AI without losing cost predictability. My focus is always on building secure, scalable, and sustainable digital ecosystems that deliver measurable business value. Some of my key areas of expertise include: Cloud Platforms (AWS & Azure): FinOps Strategy & Implementation, Cloud Migrations, Governance, Cost Optimization. FinOps for AI / AI Cost Governance: AI/ML workload cost allocation, GenAI financial governance, unit economics, showback & chargeback models, cloud anomaly detection. IT Service Delivery: ITSM, SLA/OLA Compliance, SIAM, Continual Service Improvement Contract & Vendor Management: Multi million dollar negotiations, supplier performance, multi-vendor governance. Innovation & AIOps: Observability, Intelligent Automation, Proactive Incident Resolution, Sustainable IT. Passionate about Digital Transformation, Cloud & AI Cost Management, and IT/OT Convergence, I thrive on building technology foundations that enable business growth while improving user experience, reducing cost, and lowering the carbon footprint of IT operations.
Managing strategic Services contracts and accountable for the end-to-end supplier delivery. Implementing Digital Technology strategy across Business lines. Responsible for #Cloud #FinOps #Secure and #Reliable service offering. Implementing strategy to migrate fully to cloud and edge computing across the organization. Responsible for service health and service performance towards the DSM business. Responsible for the Service Catalogues, Service Descriptions and End of Life Management of Cloud and On-Premise infrastructure. Responsible for Service Delivery Assessments, Business demand leading to new projects, prioritization of projects and alignment on planning within the service scope, and assurance of technical feasibility. Responsible for FinOps, cost forecasting, budgeting of the services, track realization, verification of services delivered and invoice checks, input for tariffs, billing, and cross charging for services to the DSM business. Responsible for Identifying technological opportunities, explore new technological concepts and drive the technological innovation agenda for the supporting services portfolio scope. Challenge IT Suppliers on their service levels and innovation and jointly define strategic Key Performance Indicators, continuously drive improvement and find best balance between Service Cost and Functionality. Accountable for the Cloud and Hosting Service Delivery (LOD1, ITSM, Business Impact Analysis, TCO and Hybrid Cloud Strategy)
Service Management for Shell global Windows and RHEL based Cloud Application hosting infrastructure on AWS and Azure. Delivery of the Cloud Services according to Contract Responsible for in-sourcing of Cloud Services,Service Assurance and building in-house Cloud knowledge expertise. Managing External suppliers. Annual value contracts $20M Responsible for Identifying opportunities for cost savings and optimization ie: Reserved Instances and Right Sizing Seamless integration of Cloud Services to the organization Ensure service availability, continuity, compliance and assurance objectives are met Reviewing new requirements, reviewing opportunities and specifying required architectures Supporting and advising Business in order to achieve key Cloud benefits Interface to both Service Managers in Delivery Organizations as well as to stakeholders in the businesses and IT organizations
Responsible for contractual Cloud Service Delivery Management Managing IAAS,PAAS and Hybrid Cloud environments and acting as single point for contact for my health care customer Functionally manage a team of resources supporting infrastructure services such as Citrix, Wintel and GSB Point of contact for the customer for any escalations, updates and information Review SOW, cost case & scope of support documents annually Responsible for the labour claiming validation for the account. Responsible for the compliance posture for the account Develop technical talent and leadership in the team. Involved in Business related projects like, Hardware Migration, Software Up gradation, Disaster Recovery Plans. Identified Vulnerabilities in agreed Services (potential risky SLA’s) and avoided re occurrence. Review Account Documents of Understanding, Service Catalogue, Service Level Agreements, Statements of Works.
•Proactive self-starter with a strong sense of accountability and commitment to excellence, capable of initiating new projects and responding effectively to team & client requests. •Excellent collaborator with the ability to build confidence and develop relationship with clients. Helped developing many automation tools and technical remediation solutions. •Have been part of multiple transition projects, includes movement of services from onshore to offshore delivery center. •Rendering assistance to the US, UK and Australian clients by leading a team of technology SMEs and DAs for managing complex ad-hoc and tracking studies. •Liaising with client/ senior management and establishing strong relationships with the same. •Functioning as the overall Delivery Lead for all the new and existing complex Projects. •Acted as SPOC for all technical and process related escalations. •Effectively managed customer and stakeholder relationship. •Support over 20 customers on Messaging applications and OS (AIX,Linux), team provides Operational support and execute Project activities for these customers. •Support over 1500 AIX, Linux, 500 Domino instances includes upgrades, maintenance, performance tuning, patching, troubleshooting, defect Prevention, etc •Manage entire end to end messaging infrastructure of multiple customers. •Perform trend analysis & remediation based on proactive problem management. •Enhance services by applying various quality methods like Pareto Analysis and FMEA, etc •Identify new/ramp up business opportunity via showcasing skills & capabilities. •SLA, Complaints & Escalation management by systematic use of people & process.
Worked as Senior Domino Administrator and managed Gillete & PG email and Collaboration environment. Key Roles & Responsibility: Troubleshooting day to day servers related problems on Windows 2000,AIX,Linux platforms for Lotus Domino 6.x, 7.x. Ensured regular health check of all the servers. Commissioned new servers and setup hardware/software requirement as per project standard requirements. Troubleshooting mail routing, replication, ACL etc. Scheduling weekend activities for different vendor’s i.e. proactive maintenance or hardware/software upgrades. Asset management has been a part of day to day work. Documentation of solutions and communicating that across teams. Hands on experience on Server Crash & read NSD thru NDS Diagnostic Tool. Maintained and managed SLAs of all tickets for entire team and the person who is on leave. SLA maintaining for Tickets and other delegation Managed Shift team members and performed people management work. Took care all the Escalation whichever comes in my shift and make sure that it should get handled in a effective manner. Took care of all the Weekly/Monthly reports.
Got award for successfully completing Data Center project.