Chennai, Tamil Nadu, India
Thanks for stopping by !! Hospitality Professional with 13 years of experience in hotel operations. Worked with 14 pre-opening hotels, Restobar and restaurant with sound knowledge over Resource Management, Business Development, Marketing, Process Improvement, Quality, Training, Sourcing and Vendor Management. Reach Me @ +91 9361836355 Email @ [email protected] Key Strengths: Strategy Planning | Negotiations | Financial oversight | Process Improvements/Implementation | Cost Optimization | Team Building & Development | Inventory Management | Performance Reviews | Pre opening
Managed end-to-end operations of restaurant, bar, and banquet services, ensuring high standards of service and guest satisfaction. Led and supervised front-of-house and back-of-house teams, including recruitment, training, scheduling, and performance management. Developed and implemented SOPs to streamline service flow, improve efficiency, and maintain consistency in operations. Monitored daily sales, revenue targets, and cost control measures to maximize profitability. Coordinated with kitchen and bar teams to ensure timely service, quality control, and menu execution. Handled guest relations, feedback, and complaint resolution to enhance overall dining experience. Managed inventory, vendor coordination, and procurement to maintain optimal stock levels and reduce wastage. Planned and executed events, banquets, and special promotions to drive revenue growth. Ensured compliance with hygiene, safety, and licensing regulations. Implemented marketing strategies and upselling techniques to increase average spend per guest. Maintained detailed reports on operations, staff performance, and financial metrics.
Provide data analytics of sales, distributors, and partners to relevant management teams Supervise employee productivity and provide internal processes for improved efficiency while adhering to legal guidelines. Accomplishes department objectives by managing staff; planning and evaluating department activities. Maintains staff by recruiting, selecting, orienting, and training employees. Ensures a safe, secure, and legal work environment. Develops personal growth opportunities. Leadership. Managing 50+ staffs Interpersonal skills. Time management. Collaboration. Delegation. Efficiency. Developing and nurturing relationships with key customer accounts. Keeping up with the latest industry developments, including market positioning of corporate competitors. Assessing client needs and the company's ability to meet those needs